• Job Description

  Req#: DIGIT004374
  Employer Industry: Credit Union Service Organization
  
  Why consider this job opportunity:
  - Salary up to $50,000 depending on experience
  - 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
  - Up to 26 days of PTO within your first year, plus 11 Paid Holidays
  - 401(k) with company match
  - Up to 12 Weeks of Paid Parental Leave
  - Fully remote work arrangement within the State of Michigan
  
  What to Expect (Job Responsibilities):
  - Support clients via phone and email, addressing inquiries and issues
  - Analyze, research, and resolve members' concerns and discrepancies
  - Assist end-users with creating content and updating websites using a Content Management System
  - Troubleshoot issues and offer resolutions while communicating technical responses to end-users
  - Collaborate with colleagues to develop and distribute email campaigns and manage client websites
  
  What is Required (Qualifications):
  - High School Diploma or equivalent required
  - Customer service work experience preferred
  - Strong written, verbal, and interpersonal communication skills
  - High attention to detail and ability to work independently or in small teams
  - Understanding and experience using various software tools (e.g., Jira, MS Office)
  
  How to Stand Out (Preferred Qualifications):
  - 2-4 years of related experience in customer service
  - Intermediate understanding of website management with a Content Management System (e.g., WordPress, Squarespace)
  - Outstanding oral and written communication skills with diverse backgrounds
  - Advanced knowledge of website management and project management tools (e.g., JIRA, MS Project)
  
  #CreditUnion #DigitalExperience #RemoteWork #CustomerService #CareerOpportunity
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Michigan State University Federal Credit Union, headquartered in East Lansing, Michigan, is the largest university-based credit union in the world and is federally chartered and regulated under the National Credit Union Administration.

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