• Job Description

  Req#: JOBREQ00089697

  COMPANY OVERVIEW:

  At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

  ABOUT THE JOB:

  CHANEL is looking for a Digital Director to join our Open Innovation New Concepts & Experience team in New York! We're redefining the future of retail through innovative digital experiences, and we're seeking a skilled candidate to help spearhead our experiments & new initiatives. Our ideal candidate will have 7+ years of experience and a passion for digital management and innovation.

  WHAT IMPACT YOU CAN CREATE AT CHANEL:

  This role will focus on creating & overseeing the development of cutting-edge tools, owning the end-to-end responsibilities associated with our digital experiments pipeline, managing agency partnerships, and maintaining digital products to enhance retail experiences and push the boundaries of what is possible.

  YOU ARE ENERGIZED BY:

  • Digital Product Innovation: writing strategic & functional requirements for new digital products & projects, coordinating closely with key stakeholders to ensure new products are holistically aligned with team vision and goals, designing and driving experiments to explore key strategic topics via new digital products, from ideation through execution & results analysis
  • Project Oversight & Ownership: driving the development and implementation of innovative tools supporting the launch of new retail experiences, managing the entire project lifecycle, ensuring milestones are met and the final deliverables meet quality standards, owning the post-launch phase of all products, ensuring the continued functionality and optimization of digital products, conducting regular assessments, identifying areas for improvement, and initiating updates or enhancements
  • Vendor Management: collaborating cross-functionally with the team to launch new vendor projects, including benchmarking for vendor selection, leading coordination with external agencies tasked with building new products for the Open innovation team, driving new innovation projects with vendor partners, collaborating closely to ensure alignment with project goals, timelines, and deliverables and driving execution
  • Team Collaboration: fostering collaboration between cross-functional teams, including retail, marketing, IT, and design, to ensure seamless creation, integration & launch of digital initiatives, working closely with retail teams to drive adoption of digital tools across projects, owning digital responsibilities for cross-team projects requiring digital expertise—for example CRM & marketing
  • Performance Analysis: identifying digital KPIs for all team projects, owning quality & results analysis required for product maintenance, enhancement and experiment reporting, conducting thorough analysis and measurement of experiment performance using relevant metrics and KPIs, working closely with team Intelligence partners, producing insights to refine digital strategies, enhance user experience, and drive continuous improvement.

  WHAT YOU WILL BRING TO THE TEAM:

  • You set clear goals, prioritize with precision, and execute initiatives flawlessly, exceeding expectations in a demanding environment.
  • Your critical thinking skills shine when tackling complex situations, and your innovative solutions bring bold results.
  • You thrive in dynamic environments, adapting to changing priorities while keeping your eyes fixed on the main objective.
  • You connect seamlessly with internal and external stakeholders at all levels, using your excellent communication and interpersonal skills to build strong relationships.
  • You embrace new challenges with enthusiasm, inspiring others to join you in pushing the boundaries of digital possibilities.
  • You have a proven record of successfully managing agency partnerships or development teams to deliver projects on time and within budget.

  POSITION LOGISTICS:

  • You have 7+ years in a digital management or innovation leadership role, preferably within a consumer-focused environment.
  • Bachelor’s degree required. Additional certifications in project management or digital / innovation programs are highly preferred.
  • Familiarity with digital product development processes, software development lifecycle, and project management methodologies. Experience managing developers or technical teams is a plus.

  The anticipated base salary range for this position is $133,000 to $168,000. Base salary is one component of the total compensation for this position. Other components will include additional compensation, benefits, and perks.

  Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and the motivations so that together we can unlock the possibilities of growth. This is reflected in:

  Benefits and Perks:

  • Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days
  • 401K, pension and other incentives
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

  Flexibility:

  • Flexible time and hybrid work options.

  *Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

  Additional Information:

  Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

  Diversity and Inclusion:

  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

  Chanel Community:

  • CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

  Sustainability:

  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

  Arts and Culture:

  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

  Fondation Chanel :

  • Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
  • For more information, please navigate to the Fondation Chanel website here

  Career and Leadership Development:

  • We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

  *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

• About the company

  Enter the world of CHANEL and discover the latest in Fashion & Accessories, Eyewear, Fragrance, Skincare & Makeup, Fine Jewellery & Watches.

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