• Job Description

  Req#: R-133053

  Digital Journey Manager

  Salary: National – up to £45,000, London – up to £55,000

  Looking for your next step and have experience designing great digital journeys and customer experiences? We have just the role for you!

  We are looking for a Digital Journey Manager to join our growing Marketing team.

  A bit about the job:

  Within this role you will be planning, managing and optimising customer journeys for our Financial Advice business to drive effective lead generation activities that are both customer-focused and aligned to our commercial goals.

  You will be working within the Go To Market team at Aviva and alongside broader Marketing, Data and Digital teams to identify and define journey developments and optimisations. As well as devising and delivering Test & Learn Plans, you will be supporting with defining audience targeting, and ensuring the right content, creative, propositions are communicated at the right times and places in the customer journey.; You will also be the owner and “go to” person for all Financial Advice web metrics, and proactively seek to improve these to continually deliver good outcomes for customers and the business.

  Skills and experience we’re looking for:

  • Highly competent digital journey practitioner, with demonstrable, extensive experience of delivery and optimisation of journey initiatives within a heavily regulated industry (preferably Financial Services)

  • Passion for creating and delivering best in class and innovative digital customer experiences across all touchpoints and channels

  • Experience and of conducting user research and evidence of application of learnings

  • Experience of using key Web Analytics software (i.e., Adobe / Google Analytics)

  • Experience of SEO and paid media site optimisations as well as working with MarTech stack and capability

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • National salary up to £45,000, London salary up to £55,000, depending on location, skills, experience, and qualifications

  • Bonus opportunity - 10% of annual salary actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to Guv.Johal@aviva.com.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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