• Job Description

  Req#: R23022741

  Before you apply to a job, select your language preference from the options available at the top right of this page.

  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

  Job Description:

  We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

  About this role

  We are a part of the Digital Experience team and manage the MarTech Operations workstream – Tagging, Analytics/Insights, Testing and Optimization, Audience Management, Data Enablement, Building Single View of the Customer, among others.

  The MarTech Senior Analyst plans, organizes, coordinates, and tracks activities to manage, deploy, and enhance the MarTech Operations. The candidate troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for optimal operations. This position manages the sprints, coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines.

  The ideal candidate is also responsible for monitoring team member activities to ensure tasks are completed within established deadlines and according to the business requirements and/or user stories. The candidate may also be required to write user stories as needed to help clarify the requirements to on-shore and off-shore delivery teams. Candidate will identify and assesses issues to communicate potential risks and impacts, analyze project requirements and customers’ expectations to identify and implement required tasks, prepares and conducts project progress and quality reviews to provide project updates, monitors costs, timelines, and resources to address plan deviations along with stakeholder management.

  The candidate will also help serve as SCRUM master for the work performed by the team. He/She would manage product and software development teams; ensure that teams follow Agile practices and scrum framework values; work to increase team efficiency; and provide motivation and guidance for process improvement. This position may supervise others.

  Responsibilities

  • Manages MarTech Operations and its workstreams as a Product Owner
  • Develops and build sprint plans based on priorities, costs, resource availability, etc.
  • Manages scrums, backlogs, resource assignments with our on-shore and off-shore teams
  • Builds out weekly management reports on priorities, sprint plans, risks, risk mitigation plans, etc.
  • Develops process to monitor MarTech Operations health over time
  • Develops quality assurance and testing processes to monitor quality of delieverables. Also ensure plans are in place to proactively monitor the health of the products we impact using tools such as ObservePoint, Debugbear

  Qualifications

  • Bachelor's degree in marketing, Business, or a related field preferred
  • 2+ years of experience as a Project Lead, Scrum Master and/or Product Owner
  • Strong skills with Scrum/PM tools like Microsoft project, JIRA, TFS, etc.
  • Having specialized certifications such as CSM, PMP, and others will be a bonus
  • Strong technical knowledge around MarTech products, Managing workstreams with multiple stakeholders
  • Ability to link business goals to delivery strategies and creative planning
  • Ability to translate sponsor requirements into technical specifications
  • Ability to identify and troubleshoot issues as necessary, and intervene as needed
  • Strong communication and collaboration skills to work effectively with internal/external stakeholders
  • Strong presentation skills with ability to convey stories effectively and efficiently

  Preferences

  • Experience with data visualization tools such as Microsoft Power BI or Tableau
  • Strong organization and project management skills
  • Works well in fast-paced, team-oriented environment and quickly adapts to on-the-fly changes.
  • Self-motivated with strong attention to detail and accuracy
  • Strong interpersonal skills with ability to quickly establish and maintain positive relationships with internal and external stakeholders.
  • Strong intellectual curiosity and love of learning, eagerly exploring new ideas, concepts, and technologies in the pursuit of personal and professional growth.

  Employee Type:

  Permanent

  UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  Other Criteria:

  Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Basic Qualifications:

  Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• About the company

  United Parcel Service is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline, freight-based trucking operation, and its delivery drone airline. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

Notice