Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Expert within PNC's Cards and Digital Wallets team, you will be based in New York, NY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion

As a Digital Product Manager Expert on the Cards & Digital Wallets team, you will be responsible for leading efforts to create a world-class digital experience for PNC debit and credit cardholders within the PNC Mobile app and beyond.

This role will include two key product management focused responsibilities:

•Leading the creation of new debit & credit card features within PNC’s digital mobile app, as well as supporting existing cards experiences
•Working to enhance and support new emerging payment capabilities, specifically focused on digital wallets (e.g. Apple Pay, Google Pay, etc.) and card tokenization

The candidate must have:
•A strong product management background, with several successful examples of carrying an idea through the product management lifecycle from beginning to end.
•Experience working with an agile team as a product owner
•Willingness to learn new areas of banking and digital experiences
•Strong leadership and ability to “take it and run”
•Expertise with digital authentication methods

An ideal candidate will have:
•Debit & credit card product knowledge and experience
•Digital product management experience
•Digital wallet product management experience and familiarity with card tokenization
•Experience with card authorizations and card transaction processing
•Technically-minded product management support

You will work as a product manager on a development team and will need to collaborate with many different internal organizations across the enterprise to drive change and create digital experiences. You will work closely with experience designers, product owners, developers, scrum masters, line of business and other stakeholders, software service managers, and risk governance partners

Job Description

• Uses advanced knowledge and expertise to shape complex, cross-functional digital strategies across business segments to optimize digital experience by leveraging design thinking and other best practices.
• Serves as a subject matter expert and participates in the marketplace to assess and influence digital experience trends and results. Represents the organization as an industry expert in area of digital expertise. Prioritizes and executes on the digital experience strategy.
• Proactively makes innovative recommendations and guides roadmap in area of digital expertise for new digital experiences or enhancements to existing experiences to enable differentiated customer experiences. Leads and works in conjunction with key decision makers across the organization to gain alignment. Presents to executive leadership for buy in.
• Leads and educates as a thought leader for digital experience development using industry expertise and perspective to offer guidance, inspire innovation and influence others. Advises on specialized digital capabilities and solves complex problems to ensure all digital experiences meet strategic goals.
• Develops, trains, and mentors digital team members and partners across business segments or lines of business to build digital expertise in specialized digital functions for the future success of the organization and overall customer experience.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Competitive Environment – Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: $100,000-$254,150

Placement within the compensation range is based on the specific role and the following factors:

Individual salary may vary by geographic location / market data

• Lower in range – Building skills and experience in the job
• Mid-range – Experience and skills align with proficiency in the role
• Higher in range – Experience and skills add value above typical requirements of the role

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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