• Job Description

  Req#: 18013

  Overview

  Responsible for the gathering and maintenance of project requirements, metrics, reports, analyses, dashboards, etc. used to document digital banking projects within the credit union. Supports the Digital Projects team through improving processes, products, services, and software through data analysis and technical documentation. Bridge the gap between the Digital Services division and business units to improve efficiency. Identify and then prioritize technical and functional requirements. Works with Digital Projects team and other IT staff to support managerial and strategic project management needs.

  Responsibilities

  1) Determines relevant data needs and coordinates with project team and other IT staff to fulfill those needs.

  a) Work with team to define requirements, mockups, and data flows necessary to support analytic needs that conform to the project needs for Digital services.b) Work with business units, management, and other staff to assess various reporting needs.c) Develops an understanding of underlying corporate data sources and their relationships to support project success.d) Analyze reporting needs and requirements. Assess current reporting in the context of strategic goals and devise plans for delivering the most appropriate reporting solutions to users.

  2) Maintains recurring and ad-hoc project management requirements, reports, and dashboards.

  a) Extracts operational, performance, statistical and other data from various sources.b) Maintains & answers questions for reporting and analysis needs of the projects.c) Uses various software applications such as desktop tools, spreadsheets, report writing software, statistical software, graphical presentation tools, and project management applications to assemble, manipulate and/ or format data and/or reports.d) Works within controls to ensure the accuracy, timeliness and confidentiality of all requirements, views, dashboards, analyses and data.e) Assists in training and supports end users on access of requirements.f) Assists and supports credit union personnel as needed.

  3) Works closely with project team and management to interpret and analyze results.

  a) Analyzes, interprets and summarizes outputs.b) Participates in the interpretation and context of requirements gathering processc) Assists project team, technical resources, QA, and business units for testing and roll out needs.d) Identifies exceptions, positive and negative trends and measures that are out of tolerance with established limits and ranges, while working with project managers.e) Identifies potential concerns based on projections of current trends.f) Performs statistical and data analysis of requirements for management and other credit union personnel on key observations and findings.

  Qualifications

  QUALIFICATIONS:

  • Must have prior experience working business intelligence tools in large or midsize companies.• Must be able to manage multiple tasks simultaneously and react to problems quickly.• Must be able to translate concepts and directions into practical solutions.• Must understand relational database structures, including multi-dimensional• Must have excellent verbal and written communication skills.• Must be a team player.• Understanding of the financial services industry and digital banking desired.• Familiarity with Smartsheet, Jira, Confluence, and SharePoint desired• Experience with dashboard design and delivery desired.

  Experience:

  • Five to Eight years of experience in gathering, maintaining and supporting successful projects in technical and financial institutions.

  Education:

  • Bachelor’s degree in information technology, computer science, or another business-related field. Equivalent experience may substitute for education qualifications.

• About the company

  America First Credit Union is a federally chartered credit union headquartered in Riverdale, Utah, United States.

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