Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity to earn competitive sales commissions and bonuses
- Meet and exceed sales goals while enhancing customer satisfaction and loyalty
- Work in a dynamic and innovative environment focused on technology and customer experience
- Chance to contribute to improving digital platforms and customer engagement strategies
- Collaborate with a passionate team dedicated to continuous improvement and accountability
- Flexible work arrangements with a reliable internet connection

What to Expect (Job Responsibilities):
- Meet and exceed sales and customer satisfaction goals for Wireless, Home Services, and CSB lines of business
- Engage with customers through incoming chats, ensuring a seamless and user-friendly experience
- Provide recommendations for digital purchases with a focus on a "Digital First" approach
- Maintain comprehensive knowledge of internal and competitive products and services
- Identify opportunities for improving digital platforms based on customer feedback

What is Required (Qualifications):
- Two years of business or related work experience in customer service, preferably in sales
- Strong reading and writing comprehension skills, with the ability to adapt communication styles
- Ability to manage multiple tasks and customer interactions simultaneously with high accuracy
- Reliable high-speed internet connection in a distraction-free workspace
- Experience using Microsoft Office programs: Teams, Excel, PowerPoint, and Word

How to Stand Out (Preferred Qualifications):
- Experience in the telecommunications industry
- Familiarity with digital sales strategies and customer engagement techniques
- Proven track record of meeting sales targets in a customer service setting
- Ability to work flexible hours, including evenings and weekends
- Strong problem-solving skills and a proactive approach to customer service

#Telecommunications #CustomerService #SalesOpportunity #DigitalEngagement #TeamCollaboration

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