• Job Description

  Req#: R-2025-39413

  At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

  We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Digital Security and Operations Associate you will be responsible for supporting customers for all Alcon’s digital medical device products and solutions. This is a remote role.

  In this role, a typical day will include:

  • Participating in customer engagements and ensure product security and privacy requirements are addressed in collaboration with cross-functional teams.
  • Coordinating responses to customer inquiries/questionnaires regarding the security, privacy and technical controls embedded in Alcon products, including post-market activities.
  • Supporting product security incident and vulnerability response in collaboration with the Product Security function.
  • Designing processes that demonstrate existing tools, and new ones to support our customers.
  • Proactively identifying and facilitating internal resolution of customers’ concerns about the controls and processes engineered into our products.
  • Supporting the function’s liaison to customers during threat disclosure, breach notifications, etc. According to Alcon’s policies, procedures, and guidance of R&D Product Security, Enterprise Cybersecurity, Legal and the Global Data Privacy functions.
  • Serving as a customer advocate resource for control enhancements across Alcon’s portfolio of Digital Health products and services.
  • Staying current with latest and emerging digital security and privacy technologies and solutions.

  What you’ll bring to Alcon:

  • Bachelor’s degree or equivalent years of directly related experience (or High School +13 yrs; Associate+9; MS+5; +2 PhD)
  • 5 years of relevant experience
  • The ability to fluently read, write and communicate in English.
  • Travel Requirements: 15%
  • Relocation assistance: No
  • Sponsorship available: No

  Preferred qualifications:

  • Master’s or advanced degree in a related field
  • One or more Industry certifications: Certified Information Privacy Professional (CIPP), Certified Information Systems Security Professional (CISSP), Certified Information System Auditor (CISA), Certified in Risk and Information Systems Controls (CRISC), Certified Information Privacy Manager (CIPM), Certified Information Security Manager (CISM)
  • Willingness to learn about relevant legal and regulatory requirements, such as HIPAA, SOC 2 Type II, General Data Protection and Regulation (GDPR), European national regulations on information security and data privacy, ISO security (ISO 27001) and privacy (ISO 27701) standards.

  How you can thrive at Alcon:

  • Collaborate with teammates to share standard processes and findings as work evolves.
  • See your career like never before with focused growth and development opportunities.
  • Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
  • Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO and much more!

  ATTENTION: Current Alcon Employee/Contingent Worker

  If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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  ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

  Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

• About the company

  Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.

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