D igital Service Representative
Service NSW, Grade 2/3
Digital Service Representative Casual Relief Pool

These casual appointments will be utilised to meet business needs across the following Service Centre locations.

· Central Coast Region : Hornsby, Woy Woy, Gosford, Erina, Toukley and Tuggerah

· Northern Suburbs Region : North Sydney, Brookvale, Warriewood, Chatswood, Hornsby, Castle Hill, Ryde

· Sydney Central Region : Bondi Junction, Eastgardens, Wynyard, Haymarket, Revesby, Burwood, Marrickville, Auburn, Silverwater, North Rocks, Bankstown, Parramatta, Merrylands

· Sydney West Region : Blacktown, Mt Druitt, Penrith, Wetherill Park, Liverpool, Glenmore Park, Tallawong, Macarthur, Edmondson Park, Richmond, Springwood

· Sydney South Region : Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine

· Illawarra Region : Corrimal, Wollongong, Warrawong, Kiama

Do you enjoy variety, are passionate about helping people, and seeking a casual role?

Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool. The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

We are also looking to create a Talent Pool for future casual opportunities that arise over the next 18 months. If you are unsuccessful in obtaining a casual opportunity at this time you may be included within this pool. Service NSW is passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Click here to see what we do

- Hourly rate starting at $31.95 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021 . This rate excludes any applicable superannuation payment].

- Please note that shifts for casual employees are not guaranteed, as they are dependent on business needs and demands.

- DSR casual roles are an entry level position within Service NSW and there may be opportunity to apply for other temporary and/or ongoing employment, when available.

- You may be called on to perform work within the region from Monday – Friday 7:30 am – 6:30pm and Saturday 8:00am – 3:30pm

- All successful applicants will be required to attend a 2-week block of training. This training will be held on Monday to Friday between 9:00am to 5:00pm (70 hours in total) and you will be paid for this time at the applicable casual rate.

Please see the Role Description & Frequently Asked Questions for more information.

To Apply

1. Complete the mandatory questions in the online application, by clicking ‘Apply Now’.

2. Attach an up-to-date cover letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Friday 23rd February 2024 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Service NSW partners with over 50 government and non-government agencies to offer over 1,200 NSW Government services such as the Cost-of-Living program, Active and Creative Kids, drivers' licences, applications for birth certificates, Housing NSW payments and more.

Click here to learn more about Service NSW

Further Information
For enquiries relating to recruitment please contact Thomas Ting-Shelley via thomas.ting-shelley@customerservice.nsw.gov.au .

Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via thomas.ting-shelley@customerservice.nsw.gov.au .