Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $80,000
- Excellent compensation package including medical, dental, and vision insurance
- 401(k) plan with employer contributions
- Paid holiday, vacation, and sick time
- Opportunity for career advancement and growth within the organization
- Supportive work environment focused on making a positive impact on people's lives

What to Expect (Job Responsibilities):
- Diagnose problems accurately and work to find appropriate solutions in a timely manner
- Partner with internal customers and vendor partners to optimize the contact center as a service (CCaaS)
- Implement, troubleshoot, and support the design of technical solutions related to the contact center
- Provide ongoing support, troubleshooting, and maintenance for business process solutions and applications
- Develop and maintain comprehensive technical documentation for business processes, requirements, and solutions

What is Required (Qualifications):
- Minimum of 3 years of professional experience in technical support, configuration, or administration of contact center platforms
- Strong understanding of contact center concepts, including IVR, ACD, CRM integrations, and workforce optimization
- Advanced problem-solving and analytical skills to resolve complex business and technical issues
- Exceptional communication skills to translate technical details for non-technical stakeholders
- Detail-oriented with a focus on accuracy and accountability

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent education and/or experience
- Healthcare industry experience, including familiarity with HIPAA and EHR systems
- Experience working with AI solutions in call center operations
- Proven expertise in troubleshooting communication systems (VoIP, SIP, network diagnostics)
- Nextiva Advanced Administrator certification or similar

#HealthcareTechnology #DigitalServices #CareerOpportunity #CompetitiveCompensation #TechnicalSupport

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