Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. Voteda Top Workplace for 2024 and for the past fourteen consecutive years, Fremont Bank has an immediate opening for a Digital Servicing Specialist in Livermore, CA.

Location: Livermore, CA

Hiring salary range: $20.15 - $30.23 per hour

Position Overview

The Digital Servicing Specialist is responsible for providing Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments. This role includes updating and maintaining procedures and reports, risk monitoring, and handling complex inquiries.

Role and Responsibilities

Tier 2 Support

• Provide Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments and various digital banking products and services.
• Handle complex inquiries and problem solving efficiently.

Risk Management

• Monitoring and reporting of fraud for Digital payments and Retail Online.
  Ensure appropriate measures are in place to mitigate risks.
  
  

Procedures and Reports

• Ensure documentation is up-to-date and easily accessible.
• Update and maintain procedures and reports to ensure accuracy and compliance.

Status Updates

• Provide weekly status updates on issues and research to management.
• Enhance department productivity and education through timely reports.
  

Professional Development

• Exhibit a professional, self-starter attitude capable of working independently.
• Demonstrate teamwork in facilitating workflow and structuring tasks effectively.

Minimum Qualifications

• Associate Degree related field or equivalent work experience
• 2 years experience in Tier 2 support in digital banking products and services.
• Excellent customer service and communication skills.
• Ability to multitask and use multiple applications at once.
• Strong risk management and problem-solving skills.
• Proficient in updating and maintaining procedures and reports.
• Excellent communication skills for providing status updates and collaborating with management.
• Positive, team-oriented, and enthusiastic attitude.
• Superior analytical skills and problem-solving abilities.

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