California Jobs
Digital Servicing Specialist
This job is now closed
Job Description
- Req#: 32499786119
- Tier 2 Support
- Provide Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments and various digital banking products and services.
- Handle complex inquiries and problem solving efficiently.
- Risk Management
- Monitor and report fraud for digital payments and retail online banking.
- Ensure appropriate measures are in place to mitigate risks.
- Procedures and Reports
- Ensure documentation is up-to-date and easily accessible.
- Update and maintain procedures and reports to ensure accuracy and compliance.
- Status Updates
- Provide weekly status updates on issues and research to management.
- Enhance department productivity and education through timely reports.
- Professional Development
- Exhibit a professional, self-starter attitude capable of working independently.
- Demonstrate teamwork in facilitating workflow and structuring tasks effectively.
- Associate Degree in a related field or equivalent work experience.
- 2 years experience in Tier 2 support in digital banking products and services.
- Excellent customer service and communication skills.
- Ability to multitask and use multiple applications simultaneously.
- Strong risk management and problem-solving skills.
- Proficient in updating and maintaining procedures and reports.
- Excellent communication skills for providing status updates and collaborating with management.
- Positive, team-oriented, and enthusiastic attitude.
- Superior analytical skills and problem-solving abilities.
Fremont Bank, founded in 1964, is one of the oldest independently owned banks in the Bay Area and has been recognized as a Top Workplace for 2024 for the past fourteen consecutive years. Fremont Bank has an immediate opening for a Digital Servicing Specialist in Livermore, CA.
Location: Livermore, CA
Hiring salary range: $20.15 - $30.23 per hourPosition Overview
The Digital Servicing Specialist is responsible for providing Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments. This role includes updating and maintaining procedures and reports, risk monitoring, and handling complex inquiries.
Role and Responsibilities
Minimum Qualifications
- Tier 2 Support
About the company
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