• Job Description

  Req#: R-10319692

  Calling all innovators – find your future at Fiserv.

  We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

  Job Title

  Digital Solutions Consultant, Advisory

  What does an outstanding Digital Solutions Consultant do?

  As a Digital Solutions Consultant, you will be responsible early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. You will also analyze reports, working with Project/Implementation managers to clean up project reporting, ensuring project timelines are met, and assist with coordination of training that is needed on internal systems. You will lead Fiserv initiatives for the team, assisting with/making process decisions, documentation, and addressing risks and issues, as needed.

  Essential Job Responsibilities:

  • Oversee daily operations in collaboration with senior leaders and department managers, and perform administrative tasks
  • Be a positive leader, and boost happiness, creativity, productivity, engagement, and motivation in your team
  • Create an environment that’s open and nonjudgmental, encouraging people to voice opinions, and share in open discussions.
  • Keep team members informed about what’s happening in the wider organization and how it affects them
  • Generate and review internal reports on a weekly, monthly, and as needed basis (Clarity, MyFiserv, Client360/InquiryPoint, etc.)
  • Lead report clean-up efforts with the leadership team, ensuring they have a clear understanding of how to resolve the issues and maintain clean reporting going forward, as well as provide updates on changes to the report formats and information
  • Consolidate and coordinate monthly reporting, to include data from leadership team, create/maintain grid and graphs, maintain FTE/Indirect dashboard, and maintain administrative clean-up report. Determine key performance indicators and how to measure team performance (eg; utilization, timesheet continuity)
  • Interact closely with leadership’s direct reports and their team managers, as support for internal systems (Clarity, ServicePoint, Client360, etc.)
  • Providing department leaders with recommendations and consultation to improve teamwork and project reporting
  • Planning, coordinating, and leading team meetings and workshops, ensuring the meeting remains focused (All-hands meetings, Leadership meetings, and others as needed)
  • Help to determine and prioritize business strategies based on their impact to Fiserv, our clients, and their customers
  • Providing support and oversight for special projects and initiatives
  • Overseeing strategic business initiatives from ideation to successful execution, under the guidance of senior leadership and department heads. Aiding in and ultimately ensuring the timely completion of creative projects/initiatives, to ensure team and company goals and initiatives are met.
  • Provide leadership and operational oversight for the backlog of implementations and initial staging of client environments in digital banking.
  • Assist and communicate with executives in decision-making, program management, and initiative implementation
  • Impact our productivity by streamlining strategic initiatives, overseeing program management, and communicating objectives to departments.
  • Assessing risk when business decisions are made, and providing tactical support to implement ideas, resolve issues and reduce risks
  • Identifying and helping solve core problems or opportunities within business processes
  • Provide consultation for process improvements, documenting for our team and others, where needed
  • Work with leadership to review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them
  • Identifying and providing recommendations on improvements across the organization to improve current processes and optimize organizational procedures for efficiency and productivity
  • Identifying and addressing any issues that may arise from initiatives or from direct report teams
  • Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications
  • Working with leadership to deliver, monitor and communicate progress towards goals
  • Monitoring the flow of multi-platform communications to and from leadership
  • Handle other day-to-day items while attending meetings on behalf of the executive leader to write notes for them and lead strategic planning processes across an organization.
  • Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with executives on special projects
  • Must be able to handle multiple projects and responsibilities concurrently.
  • Assist with integration configuration and testing processes for Fiserv’s clients via telephone, e-mail, and web-based contact channels.
  • Analyze and understand system specification and requirements of the clients, as well as system capabilities and limitation.
  • Deliver professional and timely client communications regarding implementation and integration processes.
  • Thoroughly track, organize, and document all implementation and testing related activities.
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
  • Handle mission critical projects including client integration support during the design, testing and user acceptance as needed.
  • Minimal travel may be required
  • Perform other duties as assigned

  Basic Qualifications for Consideration:

  • Bachelor’s degree in Information Technology/Business Administration or related fields
  • 1+ years Financial Services industry experience
  • 5+ years proven experience with client implementations / services, dealing with internal and external clients
  • Good written and verbal communication skills, as well as troubleshooting skills
  • Demonstrated planning skills.
  • Experience in data analysis
  • Leadership
  • Time Management
  • Problem-solving
  • Consulting experience with a focus on operations management
  • Proven success in a project coordination role
  • Nimble business mind with a focus on developing creative solutions
  • Strong project reporting skills, with a focus on interdepartmental communication
  • Experience in planning and leading strategic initiatives
  • Versatile abilities and extreme dedication to efficient productivity

  Preferred Skills, Experience, and Education:

  • 10+ years of relevant experience.
  • Experience in product design and integration methods
  • Consulting experience, with a focus on operations management
  • Proven success in a project coordination role
  • Nimble business mind, focused on developing creative solutions
  • Strong project-reporting skills, with focus on interdepartmental communications, including executive team
  • Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
  • Analytical skills to assess client business need, identify solutions, and manage requirements.
  • Excellent communication skills including written and verbal
  • Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail.
  • Proficient in computer systems and personal computer use.
  • Knowledge of business methods and practices in the financial services industry is highly desirable.
  • Ability to work independently and collaboratively.
  • Creative problem-solving skills.
  • Strong analytical and troubleshooting abilities
  • Ability to exercise appropriate judgment/decision making skills to ensure client success
  • Incumbent may coach, cross-train, assist, and in general help others as assigned.

  Who We Are:

  Digital Solutions Team focuses on current and new Fiserv strategies that enable a financial institution’s growth by providing access to its data, and banking functionality within new distribution channels and industries with open APIs. We are focused on expanding the integration of Fiserv core systems with internal surrounds, as well as 3rd party products, and creating repeatable processes. This enables other teams to complete their projects more efficiently, providing more streamlined data and responses to our clients, their customers.

  This role is not eligible to be performed in Colorado, California, New York or Washington.

  Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

  Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

  What you should know about us:

  Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

  Our commitment to Diversity and Inclusion:

  Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  Warning about fake job posts:

  Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

  Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

  If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

• About the company

  Find Your Forward with Fiserv You are looking for opportunities for growth and development throughout your career. We are looking for the best and the brightest to join our global team of professionals. At Fiserv you will find an environment where leadership, innovation and collaboration are valued. Explore the possibilities. Apply today.

Notice