• Job Description

  Req#: A3006-25-0000?language=en&page=962&sort=publicationDateDesc

  Job summary

  As our Digital Systems/Facilities Administrator, you will be supporting the IT/Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

  This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

  Main duties of the job

  Main duties of the job

  • Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support and forwarding complex queries to appropriate team members for resolution

  • To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

  • Support project work, including digital transformation led by the IT Lead and CEO

  • Identify and document best practices as part of ongoing process to increase efficiencies

  • Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

  • Liaise with facilities suppliers to arrange appointments/bookings and progress chase

  • Part of the facilities team, you will be required to update documentation on internal systems

  • Record Alerts data and compliance

  • Undertake infection control audits

  • General administrative tasks as required by the management team

  About us

  We have a wonderful opportunity for an enthusiastic and dynamic Digital Systems/Facilities Administrator to join us. One of Fakenhams top employers, we are now looking to recruit into this new and exciting role.

  Details

  Date posted

  30 April 2025

  Pay scheme

  Other

  Salary

  £23,556.64 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3006-25-0000

  Job locations

  Meditrina House

  Trinity Road

  Fakenham

  Norfolk

  NR21 8SY

  
  

  Job description

  Job responsibilities

  As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

  This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

  Main duties of the job

  • Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution

  • To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

  • Support project work, including digital transformation led by the IT Lead and CEO

  • Identify and document best practices as part of ongoing process to increase efficiencies

  • Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

  • Liaise with facilities suppliers to arrange appointments/bookings and progress chase

  • Part of the facilities team, you will be required to update documentation on internal systems

  • Record Alerts data and compliance

  • Undertake infection control audits

  • General administrative tasks as required by the management team

  What you'll have:

  Technical Skills:

  • Office 365 applications

  • Use of social media platforms

  Person Specification

  Experience

  Essential Key Skills and Qualifications:

  • Demonstrating excellent customer service and support skills

  • Excellent written and verbal communication skills

  • Great IT skills

  • Problem solving and analytical skills

  • Make constructive contributions and collaborate with others to achieve common goals

  • In-depth knowledge of MS Office

  • Ability to work as a team member and autonomously

  • Ability to follow policy and procedure

  Desirable

  • Health and Safety training

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  • GCSE Mathematics and English (C or above)

  Personal Qualities

  Essential

  • Polite and confident

  • Flexible and cooperative

  • Motivated

  • Forward thinker

  • High levels of integrity and loyalty

  • Sensitive and empathetic in distressing situations

  • Ability to work under pressure

  Job description

  Job responsibilities

  As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

  This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

  Main duties of the job

  • Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution

  • To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

  • Support project work, including digital transformation led by the IT Lead and CEO

  • Identify and document best practices as part of ongoing process to increase efficiencies

  • Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

  • Liaise with facilities suppliers to arrange appointments/bookings and progress chase

  • Part of the facilities team, you will be required to update documentation on internal systems

  • Record Alerts data and compliance

  • Undertake infection control audits

  • General administrative tasks as required by the management team

  What you'll have:

  Technical Skills:

  • Office 365 applications

  • Use of social media platforms

  Person Specification

  Experience

  Essential Key Skills and Qualifications:

  • Demonstrating excellent customer service and support skills

  • Excellent written and verbal communication skills

  • Great IT skills

  • Problem solving and analytical skills

  • Make constructive contributions and collaborate with others to achieve common goals

  • In-depth knowledge of MS Office

  • Ability to work as a team member and autonomously

  • Ability to follow policy and procedure

  Desirable

  • Health and Safety training

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  • GCSE Mathematics and English (C or above)

  Personal Qualities

  Essential

  • Polite and confident

  • Flexible and cooperative

  • Motivated

  • Forward thinker

  • High levels of integrity and loyalty

  • Sensitive and empathetic in distressing situations

  • Ability to work under pressure

  Person Specification

  Qualifications

  Essential

  • Essential
  • Educated to GCSE level or equivalent
  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Essential Key Skills and Qualifications:
  • Demonstrating excellent customer service and support skills
  • Excellent written and verbal communication skills
  • Great IT skills
  • Problem solving and analytical skills
  • Make constructive contributions and collaborate with others to achieve common goals
  • In-depth knowledge of MS Office
  • Ability to work as a team member and autonomously
  • Ability to follow policy and procedure

  Desirable

  • Desirable
  • Health and Safety training

  Personal Qualities

  Essential

  • Essential
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Person Specification

  Qualifications

  Essential

  • Essential
  • Educated to GCSE level or equivalent
  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Essential Key Skills and Qualifications:
  • Demonstrating excellent customer service and support skills
  • Excellent written and verbal communication skills
  • Great IT skills
  • Problem solving and analytical skills
  • Make constructive contributions and collaborate with others to achieve common goals
  • In-depth knowledge of MS Office
  • Ability to work as a team member and autonomously
  • Ability to follow policy and procedure

  Desirable

  • Desirable
  • Health and Safety training

  Personal Qualities

  Essential

  • Essential
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Employer details

  Employer name

  Fakenham Medical Practice

  Address

  Meditrina House

  Trinity Road

  Fakenham

  Norfolk

  NR21 8SY

  
  

  Employer's website

  https://fakenham-medical-practice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Fakenham Medical Practice

  Address

  Meditrina House

  Trinity Road

  Fakenham

  Norfolk

  NR21 8SY

  
  

  Employer's website

  https://fakenham-medical-practice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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