• Job Description

  Req#: R-2024-40249

  Department:

  Culture & Communications

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Digital Workplace Consultant invests in the future of Southwest’s People by supporting the Digital Workplace Solutions Team and is responsible for supporting Southwest Airlines Digital Workplace solutions across the Enterprise, which currently includes the corporate intranet ( SWALife ), Enterprise c ollaboration t ools, and d igital s ignage platform s . Th is team provides our Customers c onsulting and s upport services around site design and build activities, information architecture, forms, workflow automation, user acceptance testing, governance, best practices, adoption , and training . T he Digital Workplace Consultant is strategic, detail-oriented, and excited to support impactful initiatives that help their Customers become more efficient, effective, and successful.

  Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work at a Company facility at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Job Summary

  • Responsible for providing advanced technical expertise and business analytical skills to guide, support, and manage digital workplace capabilities across Microsoft 365, Salesforce, and digital signage platforms. Works in a collaborative environment leading projects, mentoring junior Team members, and contributing to research, design, development, documentation, testing, training, support, marketing, adoption, and governance tasks. Focuses on data-driven decision-making for intranet, enterprise social network, digital signage, and collaboration/productivity tool technology initiatives.

  Responsibilities

  • Design, create, and manage our internal sites and online communities on intranet and collaboration platforms. This includes overseeing administration, user training, platform optimization, engagement strategies, data analysis, and ensuring the seamless operation of these technology-driven communication channels.
  • Analyze customer-reported issues in the digital workplace platform. Identify root causes and research solutions for prompt resolution including creating documentation and providing training to enable first-level support teams while effectively managing escalations to established technology partners for complex issues.
  • Exhibit expertise in internal communication, collaboration, and digital workplace strategies, including a keen understanding of their convergence. Apply cutting-edge developments that optimize and evolve technology-driven workplace solutions.
  • Implement and deliver new technology services and applications, including leading requirements gathering, conducting thorough research, rigorous testing, and providing crucial support during the implementation phase to ensure successful deployment.
  • Manage user and group access to supported applications while conducting research and analysis to make informed decisions about group creation, modifications, and access permissions within technology applications.
  • Develop and present recommendations for continuous improvement of enterprise digital workplace platforms.
  • Guide internal customers in effective utilization of the Company's Digital Workplace and associated applications. This includes providing guidance on best practices for content management, collaboration, productivity tools, internal social platforms, and digital signage solutions.
  • Collaborate with technology partners to maintain the health of digital workplace platforms and introduce product enhancements that align with business requirements to enhance platform functionality.
  • May perform other job duties as directed by Employee’s Leaders

  Knowledge, Skills and Abilities

  • Advanced Knowledge of cloud computing to offer faster innovation, flexible resources, and economies of scale (includes servers, storage, databases, networking, software, analytics, and intelligence).
  • Advanced Knowledge of the design of websites including user interface, user experience, authoring, search engine optimization, accessibility, and information architecture concepts
  • Advanced Knowledge of making information usable, discoverable, manageable, and securable by applying information science to enterprise information environments to model and design for organizing, labeling, navigating, and searching Information
  • Advanced Knowledge of how application user and group permissions work and how to manage and apply permissions to ensure application information is secure
  • Skilled in using logic and reasoning to identify complex problems and review related information to develop and evaluate strengths and weaknesses of alternative options, conclusions, or approaches and implement solutions
  • Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Ability to apply advanced knowledge and skills of analysis, business process, tools, domains, project methodologies, requirements definition, and testing to solve a range of problems
  • Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
  • Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events), and apply them to specific problems to produce logical solutions

  Education

  • Required: High School Diploma or GED

  Experience

  • Advanced-level experience, seasoned and specialized knowledge in:

  • Digital Communications/Business

  • Support of productivity and collaboration, solutions, business workflow automation, corporate intranets, and/or digital sign systems

  • Preferred: Experience with M365 stack, d igital s ign technologies, Salesforce Marketing Cloud, w eb and i nformation a rchitecture design, i ntranets development, and s ocial p latform support

  • Preferred: Functional working knowledge of Power Automate, Power Apps and Power BI platforms, JSON and HTML

  • Preferred: Experience with S harePoint f ramework

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • Must be at least 18 years of age

  • Must be able to comply with Company attendance standards as described in established guidelines

  Pay Transparency

  Pay & Benefits:

  Competitive market salary from $97,750 - $108,600 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the

  discretion of the company.

  Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
  • Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit**
  • •Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  *Pay amount does not guarantee employment for any particular period of time.

  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

  ***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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