Dime Community Bank
Dime Support Representative I
This job is now closed
Job Description
- Req#: DIMES003459
- Service external customer incoming calls, including but not limited to Net Express, BillPayor, ACH, External Opt out, Mobile Banking and general account assistance.
- Notify urgent response and dispatch for system, frame relay, or telephone line problems to IT Support.
- Responsible for monitoring, maintaining. and responding to incoming customer service emails.
- Assist the Fraud Department by reporting possible security threats.
- Promote Bank products and services by identifying opportunities and evaluating the needs of existing and prospective customers to make appropriate recommendations and or referrals to other lines of business.
- Demonstrate the standards and principles of the Dime experience in every interaction with internal and external customers and associates. Incorporate the high-performance behaviors of teamwork, leading by example and service in every facet of work.
- Perform other duties as assigned.
- High school diploma/GED or equivalent combination of education and experience.
- Minimum 1 year Customer Service, Call Center, or Technical Support experience.
- Strong verbal and written communication skills, and organizational skills.
- Excellent interpersonal/ organizational skills.
- Ability to work in fast-paced environment and multitask.
- Working knowledge of Microsoft Office applications with the ability to learn new and existing Banking software.
- Ability to work rotational Saturday schedule.
Summary: Dime Community Bank is currently hiring for a Dime Support Representative I to support Dime's Call Center while working remotely. The Dime Support Representative I will respond to incoming telephone calls from customers and Dime staff relating to individual accounts and assist customers with inquiries on products and services. The role will also provide customer account-related services in conformance with Dime policies, procedures, and service quality standards.
Salary commensurate with experience, ranging from $40,000 to $48,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.
All applicants must attach a recent resume. This is a REMOTE role.
Responsibilities:
Qualifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
The Dime Community Bank, originally known as the Dime Savings Bank of Williamsburgh, is a local, FDIC-insured bank originally based in the Williamsburg neighborhood of Brooklyn, New York, operating in the area since 1864.
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