Digi-Key Electronics
Director, Sales and Support EMEA
This job is now closed
Job Description
- Req#: R4078
Develops a high-performing sales and customer-centric team focused on delivering results and developing people.
Lead, mentor, and motivate the teams, provide guidance, performance feedback, and training to maximize performance and our customer experience.
Establish the strategic effectiveness of a customer success playbook and programs that achieve revenue targets, expand market share, and increase customer satisfaction, loyalty, and retention in partnership with e-commerce strategies.
Analyze sales data and customer feedback to identify areas for improvement and implement corrective action as needed.
Oversee the sales pipeline from lead generation to deal closure. Implement best practices for lead qualification, prospecting, and opportunity management to maximize sales conversion rates.
Provide leadership for all sales and support teams both domestic and globally, to achieve effective resolution of customer inquiries and issues and the highest levels of customer satisfaction and loyalty.
Evaluates organizational structure, utilization of 3rd party vendors, and systems infrastructure to deliver an exceptional internal and external customer experience.
Collaborates with other teams and departments such as marketing, sales enablement, and operations as well as external partners to align sales and support and revenue-generating initiatives to achieve overall company objectives.
Provides insight and feedback from the sales and support teams for key VOC marketing strategies and operational efficiencies.
Participate in and may be asked to lead organizational change initiatives.
Travel (internationally and|or domestically) up 25% as dictated by business need.
Performs other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request.
Bachelor's degree in business or other related degree
MBA or advanced technical degree preferred
Typically, 10+ years of experience in sales, customer service, and/or supply chain
Typically, 5+ years managing teams with a focus on mentoring, coaching and performance management.
Deep knowledge of Digi-Key, and/or the electronic component distribution industry
Exceptional analytical, negotiation, and verbal/written communication skills are required.
Demonstrated ability to work with cross-functional teams at all levels from individual contributors to executives.
Superior influencing and leadership skills. Demonstrated ability to influence change based on collaboration.
Demonstrated ability to drive change within organizations.
Strong business management and acumen skills. Must demonstrate proficiency with business cases, contracts, and negotiation, etc.
Demonstrated success working in a global, matrix-environment with ability to influence without direct authority.
Experience in the IT infrastructure in technology solutions, services, and industry knowledge in workforce management software applications, CRM applications, Unified messaging, etc.
Customer Relationship Management
Order Management System
Microsoft Office Suites Products
Power BI Reporting
DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.
Leadership
Sales Strategy and Execution:
Customer Relationship Management
Cross-Functional Collaboration
Other typical tasks may include:
Minimum/Essential Qualifications:
Tools/Systems/SoftwareDigiKey is an Equal Opportunity Employer /Affirmative Action Employer.
About the company
Digi-Key is the fourth largest electronic component distributor in North America and a broad-line distributor of board level components.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.