• Job Description

  Req#: 6566
  About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California. We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members. We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you. Overview The Director of Motor Vehicle Lending will lead the growth strategy of Patelco’s Direct Auto, Indirect Auto and other Motor Vehicle portfolios. The Director, Motor Vehicles, is responsible for the development and execution of the portfolio growth strategy and will partner closely with functional partners including retail distribution, marketing, operations, and technology to achieve consumer lending and revenue growth objectives. This is a high impact role that requires fresh, innovative, and highly analytical thinking. It offers the opportunity to shape the future landscape of consumer lending for Patelco. The role will report to the VP Consumer Lending and Cards. Responsibilities Create and mobilize a plan to accelerate growth of Motor Vehicle loan volume, balances, and revenue in accordance with Patelco’s strategic plan targets. Departments include Direct and Indirect Auto, & Recreational Vehicles. Plan should address key drivers of portfolio growth, i.e., promotional marketing acquisition and retention, product development, pricing, distribution channels, credit risk policy and emerging consumer borrowing trends. Develop detailed tactics and dimension pro forma business impacts of key initiatives required to get to plan targets and to maintain top third peer to peer ranking. Achieve this through proactive scanning of competition, understanding of developing trends around member borrowing needs of products and offer testing across channels incl. digital, phone, direct-mail and branches. Prioritize and deliver in partnership with cross functional leaders the key capabilities and initiatives needed to achieve growth plan across the full value chain inclusive of: product design, pricing, acquisition, usage and retention marketing, distribution across physical and remote/digital channels, member experience, account opening efficiency, loan servicing and risk performance. Also help in evaluation, and ongoing engagement of external stakeholders to develop lending solutions that will best serve our members. Rationalize the product portfolio to enable simplicity of product selection/fit for members to choose from and for client facing staff to recommend. Create clear differentiation of product value propositions that tightly align to Patelco’s target segment needs leveraging our brand and financial health/well-being mission. Ensure consumer lending practices are highly convenient and current in today’s market and member experience and satisfaction is high contributing to high retention and loyalty. Be a thought leader for Consumer lending – understand various financing needs from a member perspective, and contribute for Patelco to be our member’s primary financial institution. Set specific KPI targets across originations volumes, processing cycles, productivity, yield, risk, and member satisfaction. Put in place tools to monitor KPIs regularly. Develop and help refine forecasting of key business drivers. Review and recommend changes to new acquisitions and existing portfolio credit policies to support expansion of target segments and growth initiatives. For example, align policies and processes based on relationship versus non-relationship status. Ground policy recommendations in credit and financial performance analysis to balance risk and return. Identify, develop, and maintain documentation of best business practices to support organization’s growth while managing risks incl. operational and reputational. Work with VP to develop and build out Motor Vehicle product team from ground up. Grow the knowledge base and effectiveness of the overall team within Patelco’s member driven financial wellbeing culture. Qualifications Strong knowledge of the external market, customer attitudes and behaviors, distribution strategies, profit & loss drivers and production / product delivery model, legal / compliance and regulatory climate and requirements. Strong understanding of credit/fraud risk and policy execution. Balances approach to managing credit risk/reward within an established risk appetite framework. Balances risk/fraud policies and underwriting / processing execution with member satisfaction. Proven analytical and problem-solving skills. Uses facts and data as basis for formulating solutions and understanding impacts. Creative thinker, courage to question and to challenge the existing business model. Ability to develop, gain buy in to and execute on new strategies and tactics. Thought leadership with the ability to lead and mobilize teams across functions. Team player, collaborates across levels, functions, lines of business and other internal and external partners. Results oriented - strong organizational, project planning skills. Bachelor’s degree in Business, Management or equivalent is preferred Minimum 10 years of work experience in product management, product marketing, consumer lending, consumer loan products, lending operations and/or credit analytics Minimum 5 years’ experience engaging, developing, and motivating teams to deliver results This role is located at Dublin, CA HQ Target Base Pay $146,513 - $183,142 / per year Compensation at Patelco Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We Offer Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits Onsite fitness center at HQ and rewards for completing wellness related activities Financial Health: Competitive compensation packages with bonus opportunity 401(k) with 3% Safe Harbor and 5% employer match Discounts on loan products Tuition reimbursement Emotional Health: Employee Assistance Program (EAP) PTO for part-time and full-time positions Paid holidays Calm & Wellness app Personal Development: On-the-job training and skills development Internal transfer opportunities for career growth Volunteer work Flexible work arrangements available for specific positions Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans IND123
  Strong knowledge of the external market, customer attitudes and behaviors, distribution strategies, profit & loss drivers and production / product delivery model, legal / compliance and regulatory climate and requirements. Strong understanding of credit/fraud risk and policy execution. Balances approach to managing credit risk/reward within an established risk appetite framework. Balances risk/fraud policies and underwriting / processing execution with member satisfaction. Proven analytical and problem-solving skills. Uses facts and data as basis for formulating solutions and understanding impacts. Creative thinker, courage to question and to challenge the existing business model. Ability to develop, gain buy in to and execute on new strategies and tactics. Thought leadership with the ability to lead and mobilize teams across functions. Team player, collaborates across levels, functions, lines of business and other internal and external partners. Results oriented - strong organizational, project planning skills. Bachelor’s degree in Business, Management or equivalent is preferred Minimum 10 years of work experience in product management, product marketing, consumer lending, consumer loan products, lending operations and/or credit analytics Minimum 5 years’ experience engaging, developing, and motivating teams to deliver results This role is located at Dublin, CA HQ
  Create and mobilize a plan to accelerate growth of Motor Vehicle loan volume, balances, and revenue in accordance with Patelco’s strategic plan targets. Departments include Direct and Indirect Auto, & Recreational Vehicles. Plan should address key drivers of portfolio growth, i.e., promotional marketing acquisition and retention, product development, pricing, distribution channels, credit risk policy and emerging consumer borrowing trends. Develop detailed tactics and dimension pro forma business impacts of key initiatives required to get to plan targets and to maintain top third peer to peer ranking. Achieve this through proactive scanning of competition, understanding of developing trends around member borrowing needs of products and offer testing across channels incl. digital, phone, direct-mail and branches. Prioritize and deliver in partnership with cross functional leaders the key capabilities and initiatives needed to achieve growth plan across the full value chain inclusive of: product design, pricing, acquisition, usage and retention marketing, distribution across physical and remote/digital channels, member experience, account opening efficiency, loan servicing and risk performance. Also help in evaluation, and ongoing engagement of external stakeholders to develop lending solutions that will best serve our members. Rationalize the product portfolio to enable simplicity of product selection/fit for members to choose from and for client facing staff to recommend. Create clear differentiation of product value propositions that tightly align to Patelco’s target segment needs leveraging our brand and financial health/well-being mission. Ensure consumer lending practices are highly convenient and current in today’s market and member experience and satisfaction is high contributing to high retention and loyalty. Be a thought leader for Consumer lending – understand various financing needs from a member perspective, and contribute for Patelco to be our member’s primary financial institution. Set specific KPI targets across originations volumes, processing cycles, productivity, yield, risk, and member satisfaction. Put in place tools to monitor KPIs regularly. Develop and help refine forecasting of key business drivers. Review and recommend changes to new acquisitions and existing portfolio credit policies to support expansion of target segments and growth initiatives. For example, align policies and processes based on relationship versus non-relationship status. Ground policy recommendations in credit and financial performance analysis to balance risk and return. Identify, develop, and maintain documentation of best business practices to support organization’s growth while managing risks incl. operational and reputational. Work with VP to develop and build out Motor Vehicle product team from ground up. Grow the knowledge base and effectiveness of the overall team within Patelco’s member driven financial wellbeing culture.

• About the company

  Northern California's credit union is here to help you build your financial strength via checking, savings and loans at the right time, and the right rate.

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