• Job Description

  Req#: R53157

  Job Summary:

  We are actively seeking a Director of Cloud Operations. The successful candidate will play a pivotal role in overseeing the deployment and management of cloud-based technologies and services within our organization. Your primary responsibility will be to coordinate with cross-functional teams to develop and implement robust cloud solutions that align with business requirements while ensuring security, reliability, and scalability. The Director of Cloud Operations will work with the business to support customer facing environments, providing a stable infrastructure to support our product solutions for customers to utilize.
  
  You’ll play a pivotal role in our cloud transformation journey. You’ll lead a team of skilled professionals, driving excellence in Azure adoption, deployment, and management. In an interconnected world, security is paramount. You’ll champion best practices, ensuring robust security measures across our Azure environment.
  
  The cloud landscape evolves rapidly, and we thrive on agility. As a Director of Cloud Operations, you’ll navigate this ever-changing terrain with confidence and adaptability. Your hunger for continuous improvement and innovation will propel our cloud initiatives forward.

  Job Description:

  In the USA, this job profile is EXEMPT and will be not eligible for paid overtime. If you are unsure of what job profile to choose please contact your HR Partner.

  Key Responsibilities:

  • Lead the change and evolution of our cloud services, defining cloud adoption strategies, including migration plans, cost optimization, security, service options and scalability.
  • Develop and maintain a clear strategy and roadmap for Azure cloud services, governance, ensuring alignment with organizational goals and lead the implementation of Azure solutions, including provisioning, configuration, and monitoring.
  • Contribute to the development and enforcement of corporate security policies related to Azure services and monitor compliance with industry standards and regulatory requirements.
  • Ensure the implementation of security best practices for Azure resources, including identity and access management, EDR monitoring, network security (ex. network segmentation, virtual firewall), secure corporate secrets, and ensure monthly patch cycle is applied.
  • Establish and oversee infrastructure monitoring processes, ensuring proactive identification of performance bottlenecks and anomalies.
  • Analyze key performance indicators (KPIs) related to Azure services and provide actionable insights to improve efficiency.
  • Review ticket statistics of common trends and address root problems based on ITIL framework.
  • Discuss project status with team members and customer facing teams. Provide solutions for project delays and adjust priorities accordingly.
  • Regularly review and analyze Azure-related budgets, identifying cost-saving opportunities and ensuring efficient resource utilization.
  • Develop and maintain disaster recovery plans and associated processes.
  • Implement solutions to improve product reliability and reduce downtime and provide suggestions for cloud architecture for test and customer environments.
  • Create a center of excellence for Azure expertise, fostering knowledge sharing and skill development across the Trapeze business units.
  • Engage with business stakeholders, including executives, functional leaders, and project managers. Understand their needs, gather requirements, and translate them into actionable cloud solutions.
  • Present updates, roadmaps, and progress reports to leadership.
  • Provide guidance and mentorship to team members by holding regular individual calls and group calls.
  • Collaborate with Azure service providers and vendors to negotiate contracts and manage relationships, specifically the Microsoft Azure relationship
  • Ensure 24/7 coverage to deliver first-class service and support to customers.

  Qualifications:

  • 5+ years of experience in a similar managerial role leading Azure cloud hosting DevOps.
  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
  • Azure certifications (e.g., Microsoft Certified: Azure Administrator, Azure Solutions Architect).
  • Proven experience in managing and implementing Azure-based solutions.
  • Experience and knowledge of SOC2, HIPAA, and PIPEDA certification, along with security frameworks and compliance including NIST.
  • Excellent communication and leadership skills, with experience in leading change.
  • Self-Motivated and Customer-Focused: Quickly absorbs and retains information, highly self-motivated. Exceptional customer service skills, even in stressful situations.
  • Ability to guide a talented team of cloud professionals, fostering a culture of excellence and collaboration.
  • Mature and professional approach to work with an ability to instill a high level of confidence with others
  • Exceptional customer service orientation.

  Worker Type:

  Regular

  Number of Openings Available:

  1

• About the company

  Trapeze Software Inc. is an operating company of which is an operating group of Constellation Software that is engaged in the development, installation and customization of intelligent transportation systems.

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