• Job Description

  Req#: 24003551

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join #TeamAmex and let’s lead the way together.

  How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

  The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for the American Express enterprise.

  RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.

  The RELM Director is primarily responsible for managing regulatory exams across a portfolio of U.S. operations and p lays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners.

  This Director position is located in New York City with hybrid in-office requirements (3 days a week in the office, or more as needed based on in-person regulatory interactions).

  Responsibilities

  • Seamlessly execute regulatory exams from receipt of regulator First Day Letter through exam closure.
  • Lead the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.

  • Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.
  • Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.
  • Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.

  Partner closely with:

  • • Business colleagues throughout the exam and response/remediation lifecycle, especially with regards to sharing learnings, best practices and key information pertaining to regulatory areas of focus.
    • RELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination.

  o U.S. Regulatory Relations team within the General Counsel’s Organization to provide input to regulatory reporting and engagement with regulators.

  o Internal Audit Group to demonstrate successful completion of business remediation efforts.

  Minimum Qualifications

  • Highly collaborative and able to build and leverage relationships with internal and external stakeholders.
  • Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.
  • Outstanding written, verbal and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.
  • Solutions-oriented and execution-focused.
  • Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.
  • Strategic and tactical leadership skills, as well as sound judgment and decision making.
  • Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.
  • Project management experience, including cross-organizational coordination on large and complex projects.
  • Bachelor’s degree required, advanced degree a plus.

  Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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