• Job Description

  Req#: JR24010288

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  Our new Director will report to the AVP Residential and Retail Credit Risk Management and will provide support to key partners relating to Credit Risk escalations and questions, provide regular reporting to senior leaders, complete analysis on potential credit trends, support process improvements and efficiencies throughout the Credit Risk Department.

  Key Individual Accountabilities:

  • Act as a point person for file escalations and suggest changes to the structuring of transactions to strengthen the company’s position as needed. Provide guidance on deal structure with a view to ensuring a smooth authorization process.
  • Provide credit card related monitoring and reporting and participate in the design and approval of targeted campaigns.
  • Provide oversight and act as a liaison to the Broker vendor partner to ensure further success of the partnership.
  • Collaborate and participate with the Lines of Business on all new residential and retail credit product development initiatives.
  • Provide consultative credit risk oversight to the specific Lines of Business, including, residential mortgage underwriting, investment lending, collections, Legal, credit card origination and account management strategies.
  • Promote a risk-aware culture that encourages and rewards desired risk outcomes and quality of decision making. Provide constructive feedback, advice, and guidance on residential and retail credit risk issues.

  Key Shared Accountabilities:

  • Collaborate and act as a liaison between the various business partners to gain further success in the risk partnership. Suggest changes to the structuring of transactions to strengthen the company’s position in case of default. Provide advice and guidance to colleagues on credit risk issues.
  • Support the internal and external audit process and liaise as appropriate with various stakeholders and regulators. Ensure satisfactory audits from internal and external sources.
  • Actively support and assist in the development and execution of the Bank’s strategic priorities, including the establishment, and periodic review of the Bank’s risk appetite for residential and retail credit risk. Provide timely and appropriate risk input to all consumer growth initiatives.
  • Proactively develop and maintain economic, market and competitive intelligence impacting the outlook for residential and retail credit, and the consequent implications for the underlying credit risk.

  How will you create impact?
  
  The role will proactively drive change, enhance the Credit Risk Management oversight function and help to further strengthen the risk-based culture within Manulife Bank.
  
  What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

  Job Requirements:

  • Minimum 5+ years of progressive credit risk, underwriting and adjudication experience within Residential Lending.
  • Knowledge of Specialized/Commercial and Retail Lending.
  • University degree in Business or Finance.
  • Bilingual (French & English) would be an asset.

  Competencies:

  • Must possess strong analytical and problem-solving skills and the ability to assimilate and interpret analyses and trends to reach conclusions regarding the type and magnitude of risk associated with various clients, industries and products.
  • Demonstrated collaboration expertise with the proven ability to foster positive and productive outcomes to ensure adverse credit decisions are addressed professionally, effectively and efficiently.
  • Strong communication skills.

  • Highest level of professionalism, self-motivation and sense of urgency with the ability to work successfully with minimal supervision.

  • High proficiency with Microsoft Office applications.

  
  What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

  
  Our commitment to you:

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

  #LI-hybrid

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Toronto, Ontario

  Salary range is expected to be between

  $103,050.00 CAD - $185,490.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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