• Job Description

  Req#: R0032295
  Employer Industry: Software as a Service (SaaS)
  
  Why consider this job opportunity:
  - Salary up to $120,000 USD
  - Opportunity to build and lead a Customer Success team, significantly impacting customer retention and revenue growth
  - Fully remote position, allowing flexibility for candidates anywhere in the U.S.
  - Chance to collaborate with various teams, enhancing cross-departmental relationships and processes
  - Supportive environment for professional development, including training and leadership opportunities
  - Involvement in strategic planning and execution, contributing to the overall success of the organization
  
  What to Expect (Job Responsibilities):
  - Develop and implement a comprehensive Customer Success plan to enhance customer onboarding and retention
  - Build and manage a team of Customer Success Managers and Support Staff, establishing goals and performance metrics
  - Oversee the management of key customer accounts and support the team with other customer relationships
  - Create and deliver training and professional services to encourage additional purchases and improve customer satisfaction
  - Manage budget planning and provide performance reports to the executive team on Customer Success initiatives
  
  What is Required (Qualifications):
  - Over 10 years of experience in Customer Success, Program Management, or Professional Services within B2B SaaS companies, including at least 3 years in a senior leadership role
  - Proven experience in developing Customer Success programs that enhance customer retention and drive revenue
  - Proficiency in customer relationship management (CRM) systems such as HubSpot or Salesforce, and data analysis tools like MS Power BI, AWS Quick Sight, or Tableau
  - Strong track record of hiring, training, and developing staff to enhance productivity and retention
  - Excellent strategic thinking, problem-solving abilities, and communication skills
  
  How to Stand Out (Preferred Qualifications):
  - Interest in Education and Education Technology, with experience in government or public sector clients
  - History of creating successful Customer Success plans that improve renewal rates
  - Experience enhancing CRM systems for better performance tracking and reporting automation
  - Ability to translate customer feedback into actionable product and service improvements
  - Demonstrated leadership in cross-team projects to drive product usage and additional service purchases
  
  #SaaS #CustomerSuccess #RemoteWork #LeadershipOpportunity #DataDrivenDecisionMaking #ProfessionalDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.

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