Employer Industry: Healthcare Technology

Why Consider this Job Opportunity:
- Competitive salary and benefits package
- Opportunity for career growth and advancement
- Work-from-home flexibility
- Chance to be at the forefront of healthcare technology innovation
- Collaborative work environment
- Impactful work that improves healthcare outcomes

What to Expect (Job Responsibilities):
- Shape and implement a customer engagement model to drive customer satisfaction, retention, and growth
- Analyze and communicate customer health metrics to address churn risk and utilization
- Lead and develop a team of customer success managers
- Collaborate with cross-functional teams to ensure customer success
- Establish executive-level relationships with customers and participate in customer meetings

What is Required (Qualifications):
- 3+ years of experience in a customer success leadership role
- Proven results in a customer success leadership role
- Experience in an enterprise SaaS business is desirable
- Excellent communication and problem-solving skills
- Ability to travel up to 20% to customer sites and/or headquarters

How to Stand Out (Preferred Qualifications):
- Experience in healthcare industry

#HealthcareTechnology #CustomerSuccess #CareerGrowth #WorkFromHome #CollaborativeEnvironment

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