• Job Description

  Req#: 099326

  End Date

  Tuesday 19 September 2023

  Salary Range

  £98,685 - £116,100

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Other Agile Working Arrangements / Open to Discussion

  Job Description Summary

  .

  Job Description

  JOB TITLE: Director, Digital Channels

  LOCATION(S): London, Cardiff, Bristol

  HOURS: Full time

  WORKING PATTERN: Hybrid, 40% (or two days) in an office site

  About this opportunity

  How could you help us to digitise the business and commercial bank? If a blank canvas excites you and you like the idea of building market leading capability then this could be the role for you!

  This is an exciting opportunity for a results-oriented and driven candidate to play a leading role in our digital channels team within Business and Commercial Banking! As a team we work closely with products, as well as collaborating with our transformation and marketing teams to deliver a phenomenal customer journey across multiple products.

  Previous experience of digital transformation, digital demand generation and leading digital channel performance is very relevant for this role. Knowledge of Business and Commercial Banking is desired with a passion for understanding clients’ needs.

  About us

  If you think all banks are the same, you’d be wrong. We’re an innovative, constantly evolving business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

  What you’ll need

  • Develop and deliver digital channel plans based on customer and market insights, considering the wider business and regulatory context
  • Evaluate digital channel opportunities e.g. lead generation, aggregators, affiliate and broker, making business recommendations
  • Lead development & delivery of search & discovery, lead digital content strategy
  • Use data initiatives to provide new and improved sources of opportunities and to assess channel performance
  • Produce executive level reporting to understand progress to plans, and insightful information to monitor channel performance
  • Influence investment activity – engaging with Labs and key partners across the division and group
  • Proactively troubleshoot and coordinate challenges and opportunities
  • Find opportunities for and lead change to improve customer and commercial outcomes.
  • Identify, monitor and mitigate business risks
  • Proactively build and maintain external and internal and external network to support business delivery

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

  We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

  And it’s why we especially welcome applications from under-represented groups.

  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

  Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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