• Job Description

  Req#: R131888

  Job Description:

  The Director Digital Services (Website Channel) position is a leader role that leads a team of digital professionals to fulfill strategic digital initiatives, technology implementations, and consumer engagement activities related to the Intermountain website/dot org space. This includes leading website strategy development and implementation, resource prioritizing, budget forecasting, vendor and contractor management, and digital channel optimization.

  Essential Functions

  • Oversees the creation and implementation of digital strategies and programs to reach consumers via the company's external website.
  • Monitors and tracks website activity and performance, and makes strategic recommendations to help achieve positive ROI and high experience and engagement scores.
  • Responsible for annual website channel budgets and other investments that go toward digital efforts.
  • Manages and organizes a team of digital caregivers (employed and contracted) to achieve specific outcomes.
  • Coordinates with enterprise and regional stakeholders to align, support, and complement other digital and operational activities.
  • Leads scoping and evaluation of website projects so that they meet operational and strategic criteria.
  • Stays current with industry trends and emerging technologies to ensure the organization remains competitive.
    

  Skills

  • Digital channels expertise, especially websites
  • Consumer engagement
  • People management and team development
  • Stakeholder management, change management
  • Digital strategy and road map development
  • Innovation and continuous improvement
  • Budgeting and business case development
  • Persuasive communications, both written and presented
  • Project management
  • Analytical and data-focused thinking

  Qualifications

  Required Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • Progressive advancement in digital, marketing/communications, technology, product management, consumer experience, or similar role.
  • Experience in leading large scale digital programs.

  Preferred Qualifications

  • Master's degree in digital, technology, marketing/communications, English, organizational management, business, or a related major obtained through an accredited institution.

  Additional Information

  • This is an exempt, full-time position. Pay offers are determined by prior years of relevant experience within the established pay range. In addition to the annual salary, to show our commitment to you and assist with your transition into our organization, we may offer a sign-on and relocation bonus when applicable. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.
  • This position can be performed remotely with business travel as-needed. Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, NY, RI, VT, and WA.

  Physical Requirements:

  • Ongoing need for the employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

  • Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

  Location:

  Key Bank Tower, Peaks Regional Office

  Work City:

  Salt Lake City

  Work State:

  Utah

  Scheduled Weekly Hours:

  40

  The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

  $57.75 - $155.92

  We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

  Learn more about our comprehensive benefits package here.

  Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  
  

  All positions subject to close without notice.

• About the company

  Intermountain Healthcare is a not-for-profit healthcare system and is the largest healthcare provider in the Intermountain West of the United States.

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