Henry Schein Inc

Director, Digital Success


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R125943

      K ey Responsibilities:

      • Establish relationships as a trusted and strategic advisor to help ensure the continued value delivery by the transformation organization to Henry Schein business units .

      • Build a framework to work with global businesses effectively and efficiently for digital initiatives on GEP. This includes developing the Ways of Working with the businesses.

      • Define, lead, and track strategic and operational digital programs to successful completion by leveraging GEP capabilities such a marketing automation, A/B testing, experience analytics, etc.

      • Facilitate interaction and workflow among team members to ensure timely deliverables.

      • Leverage data and analytics to develop, lead, and measure results for GTM sales and adoption-related initiatives, programs, and campaigns .

      • Conduct periodic reviews with business areas to understand successes, areas of improvement, and strategic goals to leverage GEP .

      • Proactively and c ontinuously communicate with HS businesses to ensure business and customer needs are understood for continuous growth.

      Specific Knowledge & Skills:

      • 12 - 15 years of experience in leading and managing digital initia tives.

      • 3 – 5 years of e xperience in leading dig ital cross-functional initiatives in large organizations.

      • Goes above and beyond to provide excellent customer service delivering strategic and creative solutions

      • Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with a SaaS or subscription software service .

      • Demonstrated progressive customer success experience leading relevant teams (Customer Success Managers, Account Management, Customer Marketing, Demand Gen) and/or operations .

      • Experience with software development tools, practices, and methodologies is a plus .

      • Staff and cross-functional team m anagement experience preferred.

      • Experience with digital engagement approaches and methods (i.e., Digital Customer Success, Digital Marketing , Journey Optimization ) .

      • Strong verbal and written skills with an ability to articulate and communicate strategies and plans .

      • Demonstrated success with cross-functional coordination, including planning, execution tracking, and decision-making.

      GENERAL SKILLS & COMPETENCIES:

      • Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance

      • Outstanding verbal and written communication skills and ability to resolve disputes effectively

      • Outstanding presentation and public speaking skills

      • Expert independent decision making, analysis and problem solving skills

      • Understand, interpret and act on financial information and external trends that contributes to business profitability

      • Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility

      • Lead teams to achieve company goals and solve complex business issues in creative and effective ways

      • Expert planning and organizational skills and techniques

      • Communicate effectively with senior management and key stakeholders

      • Excellent negotiating skills and ability to effectively manage internal and external relationships

      • Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics

      • Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures

      • Lead and develop virtual teams

      • Expert in multiple technical and business skills

      • Strategic planning skills

      MINIMUM WORK EXPERIENCE:

      Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 5 or more years of management experience.

      PREFERRED EDUCATION:

      Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

      The posted range for this position is $137,600-$216,720, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus/incentive not reflected in the posted range.

      Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

      For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

  • About the company

      Henry Schein, Inc. is an American distributor of health care products and services with a presence in 32 countries.