Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Director of Ambulatory Applications & MyChart Services is responsible for delivering EHR services to the University HealthCare Alliance, community physicians, referring physicians through the Prism portal, and patients through the MyHealth portal. The Director is also responsible for all other components related the Health Information Exchange (HIE) strategy and deployment for Lucile Packard Childrens Hospital (LPCH). This position spans planning and delivery components necessary to ensure the successful implementation of EHR capabilities to providers, patients, and LPCH information exchange associated with a broad continuum of health care organizations. Primary accountability extends through the planning and project delivery phases of implementing new capabilities, and becomes secondary at the point of day-to-day support and maintenance of existing systems. This position is accountable for the development of and directs the overall enterprise direction for these strategic, growth oriented portfolio areas including approaches, philosophies, integration, and standards for these applications. This role will be the key strategist and architect for these programs and applications including the integration of other non-Epic applications.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

• Accountable for budget & financial performance for all services referenced above.

• Conducts research and publishes “white papers” and “decision point documents” for use in the department, user communities, Care Delivery Council, and Executive IT Steering Committee.

• Directs and leads the five year strategic roadmap for EHR Services including all program areas referenced above.

• Directs and leads the LPCH community physician EHR product offering which includes Epic practice management and clinical systems as well as HIE applications.

• Effectively communicates the vision of LPCH for developing these services and capabilities to support growth and outreach business initiatives.

• Ensures all EHR applications are supported according to defined service levels.

• Ensures both foundation and community physicians have a high level of customer satisfaction for services and products provided.

• Ensures routine surveys are conducted to monitor customer satisfaction and oversees performance improvement plans on an ongoing basis.

• Keeps abreast of new developments, and forecasts future trends in the areas of IT portfolio management. Maintains a strong understanding of technology and its application to achieve medical and business objectives.

• Performs all functions normally associated with role of Operations Executive for running a successful business enterprise including profit and loss reporting.

• Plans and directs various internal and external IT governance functions in the leadership and management of EHR services.

• Prepares analysis and or proposals for other enterprise departments when necessary. Fills IT senior management roles in times of personnel shortage. Serves as an internal consultant to other IT management staff, and operations community as needed.

• Responsible for all product and purchased services delivery for EHR services referenced above.

• Works closely with all other IT management personnel in identifying, evaluating, and selecting specific information technology which support the business plans and IT strategic direction. Reviews the status of all departmental major projects which are undertaken by the IT service delivery team as requested by the department management.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: Seven (7) Years of progressively responsible and directly related work experience.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to communicate effectively at all levels of the organization and as a spokesperson for the hospital.

• Ability to demonstrate objectivity, sensitivity and a balanced perspective regarding employee concerns and organizational expectations.

• Ability to establish the strategic direction and business plans for a functional group.

• Ability to evaluate contracts and manage vendor service agreements

• Ability to manage complex projects and resources (people, costs, and time) across multiple departments.

• Ability to negotiate and manage contracts and service agreements.

• Ability to use judgment and make sound decisions.

• Knowledge of computer systems and software used in functional area.

• Knowledge of leadership and staff development practices and principles, coaching, talent management strategies and programs.

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.

• Knowledge of the principles and practices of workforce planning principles and processes.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $228,134.40 to $302,504.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.