Job Requirements

A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Manages and motivates all front office team members to include, hiring, supervision, training, counseling, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including: rate and availability calendar. Reviews, submits for approval and orders capital budget items as required.
• Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing team members in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Guides team members to provide superior service, maintain a healthy, professional appearance and a positive working attitude. Monitors team member performance and encourages improvement.
• Implements and monitors all corporate marketing programs to include HHonors and guest comment programs.
• Interact positively with customers and takes action to resolve problems satisfaction of parties involved.
• Assists in check in/ check out of guests or any related guest service activity.
• Constant monitoring throughout hotel and troubleshooting problems.
• Review MOD logs/MOD reports and guest comments in order to follow up on guest concerns.
• Coordinates team members and logistics for all major group movements and special requirements (e.g. alternative luggage storage for large groups, transportation)
• Attends training programs which may include travel.
• Attends departmental communication meetings, operational area and/or Hotel.
• Comply with CPH Rules, Policies and Regulations for the safe and efficient operation of hotel.
• Any other tasks assigned by General Manager.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.