• Job Description

  Req#: 11735

  SUMMARY

  This is a hands-on position that directs, coordinates, and participates in development and production activities for a healthcare network that has multiple data centers and 3,000 endpoints. As Director, you will lead efforts to establish and maintain a robust internal IT infrastructure, strengthen our cybersecurity, ensure compliance with HIPAA and other relevant regulations and work with clinical leaders to ensure their needs are met.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Strategic IT Leadership: Develop and execute a comprehensive IT and Security strategy that aligns with Froedtert South’s goals, ensuring secure, scalable, and efficient technology services to meet the needs of clinical leaders.
  • Security Compliance: Oversee the development, implementation, and monitoring of all IT security policies and procedures, ensuring compliance with HIPAA and other applicable laws. Proactively manage risks associated with data security, disaster recovery, and business continuity.
  • Helpdesk User Support: Create and manage a robust helpdesk and support system, offering responsive, high-quality service to all users, including clinical, operational, and administrative staff. Establish efficient escalation processes and protocols to minimize service interruptions.
  • Network Management: Lead efforts in network design, implementation, and maintenance, ensuring reliable and secure network access across all locations. Monitor network performance, troubleshoot issues, and drive improvements.
  • Data Governance: Develop and enforce data governance policies, focusing on the security, privacy, and accuracy of patient information. Regularly audit data practices and systems to ensure compliance with regulatory standards.
  • Team Development: Hire, train, and lead an internal IT team capable of delivering reliable, efficient service and security management. Adjust hours of work, priorities and staff assignments to ensure efficient operations, based on workload. Assists staff to diagnose and solve computer hardware and software problems.
  • Project Management: Oversee all IT projects, including infrastructure upgrades, software implementations, and security enhancements. Coordinate cross-functional efforts and communicate progress, risks, and outcomes to stakeholders.
  • Telecommunications: Manages local and remote equipment and services.

  SUPERVISORY RESPONSIBILITIES

  Manages Information Technology and Security and is responsible for the overall direction, coordination, and evaluation of the department including infrastructure and clinical areas. Supervises technical personnel and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  TECHNICAL SKILLS DESIRED

  • Office 365 applications
  • On-Prem Exchange
  • Windows Server administration
    • Endpoint Manager
  • Cybersecurity
    • eXtended Detection & Response
    • intrusion prevention/detection system
    • data loss prevention
    • privileged access management
    • multi factor authentication
    • endpoint/network firewall
    • email fraud defense
    • security awareness training
    • secure file transfer
  • Hardware: Routers, switches, firewalls, servers, load balancers, identity services engine and cables
  • Software: Network protocols, network management systems, monitoring and management tools, operating systems and portals. Supports over 200 software applications
  • Networks:
    • Local
    • Wide-area network
    • Virtual Private Network
    • Wireless >500 access points

  • Multiple Data Centers:
    • High availability
    • Vendor neutral imaging archive
    • Enterprise storage system
    • Disaster Recovery
    • Enterprise Back-up
    • 90% virtual servers
  • Interface:
    • HL7
    • DICOM
  • Telecommunications:
    • Voice
    • On prem PBX (private branch exchange)
    • Data
    • Internet

  KNOWLEDGE, SKILLS, & ABILITIES:
  

  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field
  • Minimum of 5-7 years in healthcare IT
  • Strong understanding of IT infrastructure, network security, data privacy and HIPAA compliance
  • Demonstrated leadership competency
  • Ability to manage a team, set goals, and develop team members
  • Excellent communication skills, with the ability to collaborate effectively across all levels of the organization
  • Strong analytical, problem-solving, and decision-making abilities

• About the company

  Safe, compassionate and advanced healthcare right here in southeastern Wisconsin and northern Illinois.

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