Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level F

Job Title

Director, International Student Development

Department

Student Affairs | VP Students

Compensation Range

$10,646.08 - $16,612.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

November 15, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position will continue to be posted until it is filled.

Job Summary

International Student Development (ISD) provides a wide programming and services supporting the full participation/integration of international students in all aspects of university life throughout their time at UBC. The Director, ISD is responsible for strategic and operational leadership including the planning, development, implementation, evaluation, improvement, management of overall international student services provided by International Student Development Unit at the Vancouver Campus, to ensure alignment with institutional goals, strategic plans, and the mission, vision, and values of the portfolio and UBC. The Director oversees the administrative leadership of the ISD unit and collaborates with other leaders in Student Affairs (SA) on strategic planning and implementation of the overall vision and goals of the Student Strategic Plan.

The Director enacts a commitment to anti-racism, equity, diversity, inclusion and decolonized practice through continued service level development, innovations and improvement. The Director will ensure current knowledge of trends, research, and best/wise and innovative practices supporting international students in post-secondary education. The Director will pursue research opportunities with the practitioners and academic community to further practice for service and program deliverability.

Organizational Status

Reporting to the Managing Director - Student Affairs, the Director is responsible for all International Student Development unit activities, and for working collaboratively with SA leaders on specific unit wide projects or programs. The Director works closely with students, faculty, and staff to provide advice and direction regarding the integration of international students in all aspects of university life. The Director builds relationships and partnerships across SA, with UBC Faculties and Programs, and external organizations. The Director develops and maintains effective contacts with other college and university International Student offices, community groups and professional organizations.

Work Performed

• Provides overall leadership and strategic direction to develop the departmental vision, goals, priorities, objectives, policies, and procedures as well as integrated SA plans.

• Develops a strategic plan to support unit goals and to build and sustain a collaborative, respectful and effective team. Integrates the units of the ISD department and develops strong working relationships between staff for effective delivery of integrated programming across students’ time at UBC.

• Provides evidence-based leadership in the innovative design and delivery of ISD services and programs, addressing the changing needs and diversity of the campus, ensuring alignment and integration with overall SA programs and services for international students. Evaluates trends and recommends, advocates, develops and initiates responsive and proactive changes within the department, and evaluates and improves programs and services.

• Ensures that services are provided in ways that are sensitive and responsive to the broad range of diversity within the international student population including, but not limited to, gender, race, culture, ability, and sexual orientation.

• Leads the strategic introduction and development of new programs and procedures supporting the full engagement of international students, the mandate of the unit and the mission of the University, via participation on, and chairing committees as requested, addressing unit or institutional policy issues; contributing experience, written reports, proposals or briefings, and participating in deliberations and decisions regarding forwarding such policy papers to the Managing Director – Student Affairs, VP Students, or to the President, Senate and/or Board as requested.

• Monitors problem areas within the department and initiates or delegates the initiation of remedial interventions at a personal-individual or organizational-system level. Develops, implements and manages risk assessment and mitigation, and leads the development of Emergency Response Protocols.

• Leads and facilitates the development of partnerships with Admissions and Recruiting, the International Student Initiative, Faculties and academic advising offices, as well as the Equity and Inclusion Office, the First Nations House of Learning and other key programs across UBC, to support a common experience for international students where ever possible.

• Provides leadership to the ISD Team, including recruitment, hiring, performance management, and structural planning and optimization in partnership ISD managers. Overall responsibility for directly or indirectly managing over 20 staff in 3 or more spaces on campus.

• Ensures that the ISD vision is linked to daily operations through effective leadership.

• Oversees the development and implementation of marketing strategies to increase awareness of the range of services and programs available, articulating the vision and approach of the ISD to diverse audiences.

• Attends professional development conferences and workshops, and keeps abreast of knowledge related to best practice and trends in student engagement and promoting sense of belonging and their implications for SA overall and its intersection with relevant issues. Provide staff with information regarding current trends and issues within the community of practice.

• Participates in relevant professional associations including the Canadian Bureau of International Education (CBIE) and the Canadian Association of College and University Student Services (CACUSS).

• Performs other related duties and responsibilities as required.

Consequence of Error/Judgement
The incumbent represents the University, the students and SA. Must exercise tact and diplomacy when interacting with a diverse range of internal and external stakeholders, including: UBC senior administrators, staff, students, alumni, faculty, staff within community organizations, individual community members, and others in external educational institutions and professional associations. Must be attentive to risk management in all situations; must be aware of the need to minimize risk to students and maximize the perceived and actual sensitivity of programs/initiatives and the university to community issues. As the department is handling confidential information, must understand and respect the principles of confidentiality. Incorrect decisions would have an impact on the programs and services offered to students, and the reputation of the unit and the University.

Supervision Received
Reports to the Managing Director – Student Affairs. Works independently. Work is reviewed for achievement of goals and objectives, soundness of judgment and quality, effectiveness and appropriateness of work.

Supervision Given
Provides leadership including direct or indirect management and supervision to all staff within ISD at the UBC Vancouver Campus. Directly supervises the unit managers and others in the program. Supervises staff by providing guidance and mentorship, ensuring the appropriateness and currency of job responsibilities, initiating recruitment for temporary and continuing staff, hiring, disciplining and terminating staff, providing or directing the provision of training and development, evaluating performance, approving leaves of absence, and responding to complaints, concerns, and grievances.

Minimum Qualifications
Master’s degree in a relevant discipline. Minimum of ten years of related experience with experience in area of specialisation, or an equivalent combination of education and experience.

Preferred Qualifications

Experience in leadership, human resources, and reporting. Experience within a post-secondary student affairs environment including experience working in International Student Services. Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) certification.

Experience with developing and interpreting policies and procedures. Ability to work cooperatively in a team environment and to work effectively with all levels of University personnel and external organizations and government bodies.

Ability to supervise and manage a multidisciplinary staff. Experience building and leading a high-functioning successful, inclusive work team. Experience working with faculty, staff and students in a post-secondary institution would be an asset. Ability to manage multiple priorities and juggle complex tasks. Proven track record meeting critical deadlines under considerable pressure in a busy environment.

Ability to exercise initiative, tact, and discretion. Proven sensibility and appreciation of the role that indigeneity, gender, race, disability, gender identity, sexuality, social background play in the experience of student life in a university setting. Demonstration of commitment to social justice, inclusion, diversity, and health equity.

Excellent organizational skills and ability to work under pressure. Proficiency in the use of computer operating systems and communications technologies in a network environment. Outstanding oral and written communication skills. Excellent interpersonal skills.