• Job Description

  Req#: 1534153

  Alaris Health at West Orange, a 120 bed-skilled nursing Center in West Orange, New Jersey, seeks a director of admissions to assist the administrator in managing resident flow and the Center’s admissions process and marketing program. Additional responsibilities include:

  • meeting census goals by working with the Center’s interdisciplinary team and network entities

  • ensuring immediate response to phone, fax, and walk-in inquiries and referrals

  • completing tour, application and sales process with residents, their families and referrers

  • meeting with family, residents and residents on day of admission and acclimating them

  • communicating admission criteria to referral sources, residents and families

  • ensuring comprehensive gathering and documentation of resident data

  • maintaining statistics indicating resident flow, pending and lost inquiries, denials, hospital discharges and marketing activity

  • developing and maintaining referral base and providing information to referral sources of resident’s progress

  • assisting in the development and implementation of long-range and short-term marketing plans

  • coordinating and participating in presentations about the Center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources

  • collaborating with the administrator to ensure resident satisfaction and to assess/respond to resident satisfaction surveys

  • working with the community to enhance the image of the nursing center and promote community wellness

  • and above all, ensuring that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights

  JOB REQUIREMENTS:

  • Minimum of three years of experience in a healthcare setting

  • Minimum of two years of college education in the field of health care administration, business management, and/or marketing or public relations is preferred

  • Basic computer skills and literacy

  • Strong approach to resident service with a sales-oriented personality

  • Ability to work proficiently in a fast-paced, healthcare environment and interface with a variety of healthcare professionals

  • Ability to accurately complete and disseminate admissions paper flow

  • Knowledge of third party payers and programmatic services covered by the variety of payer resources

  • Ability to communicate effectively with billing departments related to interpretation of covered services

  • Empathetic and adept in dealing with a geriatric population and families in crisis

  • Ability to expedite the assessment and admissions process in an assertive AND timely manner

• About the company

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