• Job Description

  Req#: 7695

  Description

  Duties and Responsibilities
  -Actively prospect/solicit and qualify new business for the hotel
  -Negotiate Food Beverage rates, guest room rates, meeting room rental, and function space and/or hotel services within approved booking guidelines
  -Accurately produce and/or review all catering contracts and/or banquet event orders
  -Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
  -Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
  -Arrange and conduct special events, site inspections, and off-site presentations for potential clients
  -Attend industry events/networking meetings to obtain new business, and also keep a pulse on industry trends, etc.
  -Coordinate, supervise and direct all group business before after it is booked and through completion of the event or function, while maintaining profitable operations and high quality products and service levels
  -Market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high
  -Act as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business
  -Interview, train, counsel, schedule and supervise staff. Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
  -Assist with completion of the Annual Marketing Plan and Budget
  -Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
  -Ensure unresolved incidents are reported to Manager/Supervisor
  -Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  -Complete required Appraisals
  -Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  -Maintain knowledge and compliance with departmental policies, service procedures, and standards
  -Availability during peak operating times, ie: Weekends, Holidays and Special Events
  -Work as a team member to ensure our guests have the best possible experience
  -Understand company's emergency procedures and be able to apply them when necessary
  -Report any incidents, property damage or injuries immediately to Manager/Supervisor
  -Attend department meetings and training sessions as necessary
  -Support Southern Management's Mission, Vision, and Values
  -Comply with all Southern Management's policies and procedures
  -Perform various other duties as assigned by Manager and/or Supervisor

  Skills Required
  -Excellent written and verbal communication skills
  -Compute basic arithmetic and mathematical calculations
  -Organized and detail oriented
  -Excellent time management skills
  -Excellent interpersonal skills
  -Sound leadership and managerial skills
  -Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
  -Technical knowledgeable and competency in necessary systems and software: - [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc]
  

  Key Performance Indicators
  Exhibits the following performance expectations:
  o Teamwork
  o Dependability
  o Communication
  o Understands Role, Responsibilities and Job Skills
  o Time Management and Planning
  o Quality of Work
  o Safety
  -Adhere to response time policy
  -Adhere to schedule/work hours
  -Cooperate professionally with other departments to accomplish the goals of the department
  -Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
  -Menus are created and managed successfully, resulting in positive feedback and repeat business from clients and appropriate profits that increase at a pre-determined rate by specific points in the fiscal year
  -Work expectations are completed in a professional manner by end of shift
  -High Guest satisfaction and meeting attendees feedback per Meeting Scope surveys
  -Appraisals completed by due date

  Qualifications

  -3 years demonstrated Director of Catering and Sales experience, in a hospitality or food and beverage environment
  -Previous supervisory experience
  -High School Diploma or equivalent required. Associates degree in relevant field preferred

• About the company

  Bear Creek is a ski resort near Macungie, in the Berks County region of Pennsylvania, in the United States.

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