• Job Description

  Req#: 899720

  Director of Client Services

  Bebashi - Transition to Hope

  (Non-Profit Organization)

  Phila., PA

  Bebashi – Transition to Hope ?is a dynamic and inclusive non-profit organization dedicated to promoting health and wellness, with a specific focus on Black and Brown populations. Our commitment to diversity, equity, and inclusion drives our mission to make a positive impact on the lives of individuals through innovative programs and services. ?

  Reports To: Chief Operating Officer

  Full-Time, Exempt

  Location: Philadelphia, PA (On-site with some flexibility)

  Salary: Commensurate with experience

  Position Summary:

  The Director of Client Services is a strategic and operational leader responsible for overseeing the delivery, integration, and quality of Bebashi’s core direct service programs: Medical Case Management, Housing, 340B Program, and Hunger Relief.

  This individual will lead department supervisors and leads to ensure high-quality, client-centered, and culturally competent services that align with Bebashi’s mission and strategic goals.

  The Director will champion innovation, accountability, and collaboration across programs to improve health and social outcomes for marginalized and underserved populations.

  Key Responsibilities:

  Program Oversight & Integration

  • Provide strategic leadership and administrative oversight for Medical Case Management, Housing Services, 340B Program, and Hunger Relief.

  • Ensure programs are client-centered, trauma-informed, equitable, and aligned with best practices in public health and social services.

  • Facilitate collaboration and referrals among programs to support whole-person care. Staff Leadership & Development

  • Directly supervise departmental managers and provide coaching, professional development, and performance evaluations.

  • Foster a culture of accountability, continuous improvement, and client advocacy within the Client Services division.

  • Promote cross-functional collaboration and morale among multidisciplinary teams. Compliance, Quality & Impact

  • Ensure adherence to funding, contractual, licensing, and regulatory requirements (e.g., HRSA, HUD, DOH).

  • Establish systems for monitoring and evaluating program performance, including client outcomes, utilization, and satisfaction.

  • Use data to inform decision-making and drive program improvement and innovation.

  Fiscal & Administrative Management

  • Collaborate with the finance team and CEO to develop and manage program budgets; monitor expenditures and resource allocation.

  • Identify opportunities for operational efficiencies and cost-effective service delivery.

  • Participate in grant writing, reporting, and site visits related to the Client Services portfolio. Strategic Planning & Partnerships

  • Contribute to organizational strategic planning and implement goals specific to client services.

  • Represent Bebashi at community meetings, conferences, and collaborative networks to strengthen partnerships and visibility.

  • Collaborate with Development and Communications teams to highlight client impact stories and outcomes.

  Work Environment:

  • Primarily on-site at Bebashi's Philadelphia office and wellness center.

  • Occasional evenings or weekends for events, outreach, or crisis response.

  • Requires travel between program sites and local meetings.

  We offer Excellent Benefits beginning the 1st day of the following month, after 30 days employment:

  Medical Insurance with Employer paying a good percentage of coverage for the Employee

  Vision, Prescriptions

  Dental is 100% Employer paid for Employee

  STD/LTD disability and life insurances 100% Employer Paid for Employee

  403B with discretionary match

  PTO

  Holidays - 10 paid

  HRA - Fully Employer funded

  Student Loan "Pay Down" program

• About the company

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