• Job Description

  Req#: 4304544004

  Why Charlie Health?

  Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

  Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

  Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

  About the Role

  As the Director of Research and Clinical Outcomes at Charlie Health, you will report to our Chief Clinical Officer and will play a critical role in shaping the strategic direction of our clinical model and ensuring the delivery of high-quality, evidence-based services. You will lead our efforts to drive innovation and improve patient outcomes by overseeing research initiatives, evaluating treatment effectiveness, and implementing best practices within our organization.

  Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

  Responsibilities

  • Research Strategy: Collaborate with Corporate Strategy, Care Strategy and Marketing to develop and implement a comprehensive research strategy aligned with Charlie Health’s mission and vision. Identify research priorities, establish partnerships with academic institutions, and foster a culture of scientific inquiry within the organization

  • Clinical Outcomes Evaluation: Design and oversee studies to evaluate the effectiveness of our behavioral health interventions. Utilize a range of quantitative and qualitative research methods to measure patient outcomes, treatment efficacy, and program effectiveness

  • People Management: Lead a team of two Outcomes Analysts analyzing large datasets to identify trends, insights, and opportunities for improvement

  • Quality Improvement: Collaborate with Care Delivery and Care Strategy teams to develop and implement quality improvement initiatives. Utilize research findings to guide evidence-based practice, enhance treatment protocols, and optimize patient care

  • Cross-functional Collaboration: Work closely with the Corporate Strategy, Marketing, Clinical, Care Strategy and Care Delivery teams to align research objectives with business goals. Collaborate with Product Development teams to integrate research findings into the design and enhancement of our digital health solutions

  • Thought Leadership: Represent the company as a subject matter expert in behavioral health research and clinical outcomes at industry conferences, symposiums, and professional associations. Publish research findings in peer-reviewed journals and contribute to the advancement of the field

  Requirements

  • 5+ years designing, conducting, and disseminating behavioral health research, ideally with 1-2 years of that experience in industry/health tech setting

  • Microsoft Office proficiency

  • Work authorized in the United States and native or bilingual proficiency in English

  • Advanced degree (Ph.D.) in a behavioral science field with deep knowledge of behavior change. Background in adolescent behavioral healthcare or related fields is preferred but not required

  • Knowledge in and comfort supervising different types of research, including experimental, retrospective data analysis, RCT, and patient-centered/qualitative

  • Proficiency in statistical software programs, including SPSS and R (or equivalent) required

  • Previous experience with survey automation for large datasets

  • Critical thinking and problem-solving skills that allow you to not only find innovative ways to solve problems, but anticipate potential problems before they arise

  • Ability to communicate to both scientific (external collaborators, journals) and non-scientific audiences (executives, internal stakeholders, clients) - articulating not only the contents of a study, but its strategic value to the company

  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style

  • Ability to energize, communicate, and build rapport at all levels within an organization

  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment

  • Experience advising, presenting to, and persuading senior corporate personnel

  • Passion for working in a rapidly growing business with curiosity, humility, humor, and professionalism.

  • Proactive self-starter and natural multitasker

  • Willingness to be a team player wearing many hats and willing to jump in when needed

  • Meticulous attention to detail

  • Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes' commuting distance of the office

  Benefits

  Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

  Additional Information

  The expected base pay for this role will be between $99,000 and $174,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

  So—what do you think?

  If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

  Please do not call our public clinical admissions line in regards to this or any other job posting.

  Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
  
  Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
  

  At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

  Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
  
  

• About the company

  Charlie Health's virtual Intensive Outpatient Program is focused on helping teens, young adults, and their families in healing.

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