• Job Description

  Req#: 107818

  Mental Health Services is transforming into an integrated organization that provides quality care at four clinic locations; this position offers an exciting opportunity to meaningfully contribute to the new clinical service delivery model and innovative approaches to supporting the well-being of a diverse community of learners.
  
  

  Reporting to the Chief Mental Health Director, we are seeking a Director of Clinical Services who will be a key member of the newly expanded and restructured MHS leadership team and will serve as the designated person-in-charge in the absence of the Chief. The incumbent will supervise the Associate Directors who are responsible for the day-to-day clinical operations of the East Baltimore and Charles Village clinics, manage the Washington, D.C clinic as well as supervise the Assistant Director of Group Programming. Additional supervisory responsibilities may evolve over time for an eventual total of 4-5 direct reports.
  
  

  This position holds responsibility for the development and oversight of the clinical service delivery model for all locations of Mental Health Services. The successful candidate will be an innovative and experienced leader with deep knowledge of executing a scope of service grounded in the values of diversity and inclusion. The model will incorporate a range of visit types including initial consultations, brief individual therapy, group programs, single-session counseling, and intensive services for individuals who may be stepping down from or at risk of entering higher levels of care. The incumbent will collaborate closely with the Director of Psychiatry to ensure a coordinated approach to medication management and all other clinical services. The Director of Clinical Services will also support the AAAHC accreditation process, data management and reporting, clinical policy and procedure development, assessment of outcomes and quality improvement.
  
  

  The Director of Clinical Services will consult and work collaboratively across the division and with university stakeholders to develop a comprehensive system of culturally competent, evidence-based care for a range of learners including undergraduate, graduate, professional (medicine, nursing, and public health) students, as well as medical residents and postdoctoral fellows representing a range of disciplines.
  
  

  This position will have multiple reporting locations (East Baltimore, Charles Village, and occasionally Washington D.C.) during the work week. Flexible hours are required at key times in the academic year (e.g. orientation and special events) including evenings and weekends. The Director of Clinical Services will be a member of the MHS leadership team call schedule, which provides consultative support to the JHU Behavioral Health Crisis Support Team and contracted on-call services.

  
  

  Specific Duties & Responsibilities

  
  

  Clinical Services Administration (70%)
  

  • Creates a warm and welcoming clinical environment where clients feel supported and respected as they pursue their personal, academic, and professional goals.
    

  • Develops and implements an MHS-wide clinical service delivery model to meet a wide range of learner needs. Collaborates closely with the Director of Psychiatry to implement psychiatry service model that ensures continuity of care and well-defined referral processes.
    

  • Refines system of clinical appointment types and note templates to ensure capture of key performance metrics and data to support assessment of clinical service delivery model.
    

  • Directs, develops and maintains (in collaboration with the MHS leadership team) clinical service delivery reporting and data management, including utilization, demographics, staff service metrics, and other key performance indicators monthly and as requested by the Chief.
    

  • Develops, maintains, and reviews clinical policies and procedures and other written materials to reflect current practice and maintain fidelity to accreditation standards.
    

  • Refines system of suicide risk management across the practice that utilizes clinical consultation and evidence-based tools (CAMS, CCAPS) to ensure appropriate intervention with high-risk clients.
    

  • In close collaboration with the Director of Psychiatry, identifies and defines clinical systems issues; develops and implements effective solutions to ensure equitable and consistent clinical service delivery across a range of therapeutic modalities.
    

  • Ensures that clinical staff maintains fidelity to philosophy of care and scope of service through program evaluation, regular review of scheduling, individual clinical work plans, treatment outcome measures, peer chart review, and other relevant processes.
    

  • Oversees clinical schedules, direct clinical service commitments for staff, visit type availability and advises and consults with Associate Directors and scheduling staff on the management of clinic flow.
    

  • In collaboration with the Director of Crisis, Consultation and Case Management, develops and oversees back-up on-call schedule.
    
    

  Supervision (20%)

  • Provides leadership, supervision, and consultation to associate directors of clinical services and direct reports.
    

  • Effectively manages direct reports, including goal setting, performance evaluations, performance management, and related HR processes.
    

  • Leads or participates in key MHS staff recruitment and hiring processes.
    

  • In consultation with the MHS leadership team, develops and oversees onboarding plans for new clinical staff across the practice.
    

  • Leads clinical services leadership team meetings and other meetings as required.
    

  • Serves as person-in-charge and representative of MHS in the absence of Chief Mental Health Direct.
    
    

  Collaborative & Other Activities (10%)

  • Leads and participates in multi-disciplinary clinical and administrative teams, including case consultation, peer chart reviews, committees.
    

  • Leads and participates in training programs and professional development of staff through provision of didactic training, consultation, and seminars.
    

  • Remains abreast of current literature and research on student behavioral health and evidenced-based intervention strategies.
    

  • Participates in MHS leadership team consultation on-call rotation.
    

  • Actively contributes to MHS leadership team activities and strategic planning.
    

  • Other duties as assigned.
    
    

  About Johns Hopkins Student Health and Well-Being

  • The Johns Hopkins University Student Health & Well-Being practice group supports well-being, primary care and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery model provides dynamic health and well-being promotion, support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support though phone and online resources.
  • We are committed to recruiting, hiring, and supporting the professional development of a diverse team of practitioners and support staff who bring a range of intersecting identities as well as personal and professional experiences to their roles. The Johns Hopkins University comprises undergraduate and graduate students and learners from across the globe, and the division of Student Health and Well-being prioritizes innovative care delivery models to meet the evolving needs of our stakeholders and to support the development and sustainability of well-being.

  
  

  Special Knowledge, Skills, & Abilities

  • Training and four years or more of experience working with individuals from traditionally underserved identities – including but not limited to first generation, LGBTQIA+, BIPOC, Latinx, and international learner populations.
    

  • Demonstrates commitment to diversity, equity, inclusion and belonging in clinical work and all professional activities.
    

  • Experience in a university/higher education setting is strongly preferred.
    

  • Experience in the following areas is strongly preferred.

  o AAAHC accreditation

  o Informatics and data management

  o Electronic Health Record expertise

  o Quality improvement and program assessment

  o Working in a complex organization with multiple sites

  
  

  Additional Information

  • Starting Date: as soon as possible.
    

  • Schedule: Monday – Friday, 8:30 a.m. – 5 p.m.; some after-hours and weekend work is expected based on the programmatic needs of the University during the academic year (e.g. orientation, special events, etc.) Some flexible/remote work is available per supervisor approval and subject to operational needs.

  
  

  *Johns Hopkins University has partnered with Keeling & Associates, LLC for this search. Confidential inquiries and nominations should be addressed to the K&A senior consultant leading this search, Dr. Lili Rodrguez, at lrodriguez@keelingassociate.com. Applications should include a resume and a cover letter addressing your interest in and qualifications for the position. Application materials must be sent, preferably as PDFs, to recruiting@keelingassociates.com with the subject heading “JHU Director.”

  
  
  Minimum Qualifications
  

  • Doctoral Degree in a Psychology from an APA-approved (or equivalent program and an APA approved (or equivalent) internship.
  • Eight or more years of post-licensure clinical practice.
  • Must be licensed as a Psychologist in Maryland or license-eligible (licensed as a psychologist in another state, meets SPE/hours requirements to be licensed in Maryland within 6 months).
    

  • Must be licensed as a Psychologist in Washington D.C. or license-eligible (licensed as a psychologist in another state, meets SPE/hours requirements to be licensed in Washington D.C. within 6 months).
  • Three or more years of progressive leadership experience, and a minimum of two years in a supervisory role responsible for the management and evaluation of employees.
    

  
  

  
  
  Preferred Qualifications
  

  • Experience in a university/higher education setting is strongly preferred.

  Classified Title: Director, Mental Health Services
  Working Title: Director of Clinical Services
  Role/Level/Range: L/04/LF
  Starting Salary Range: $95,000 - $166,000 ($160k-$175k budgeted, commensurate with experience)
  Employee group: Full Time
  Schedule: M-F, 8:30am-5:00pm;some after-hours and weekend work is expected based on the programmatic needs of the University during the academic year (e.g. orientation, special events, etc.)
  Exempt Status: Exempt
  Location: Homewood Campus
  Department name: Counseling Center
  Personnel area: University Student Services

  Total Rewards
  The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

  Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

  
  JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
  
  **Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

  
  The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

  The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

  Equal Opportunity Employer

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  EEO is the Law
  Learn more:
  https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

  Accommodation Information

  If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

  Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

  The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

  The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

  Note: Job Postings are updated daily and remain online until filled.

• About the company

  The Johns Hopkins University is a private research university in Baltimore, Maryland.

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