• Job Description

  Req#: JR23100518

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  This position will act as the trusted Finance advisor to Global Wealth Asset Management and General Account Operations leaders and their teams. Manage a team that supports the Operations finance activities and partner with peer Expense Directors to provide clear and actionable analysis for the monthly expense results, outlook, and budgets across the function and provide overall financial support to GWAM & GA Segment operations. The Director is responsible for keeping functional and business entity management well informed of issues and status. These updates will come in the shape of formal reviews with the GWAM & GA Operations leadership team, Segment finance and business reviews as well as with the Global Operations leadership on a recurring basis. Linking the various drivers of Operations expenses (initiatives, volumes, etc.) across the numerous products, markets, value chains and business divisions (Contact Center, Retirement, etc.) is key to succeeding in this role.

  This position will report to the VP, Global IT, Operations & Marketing Finance

  In addition to supporting ongoing business activities, this position will play an integral role in supporting transformation activities within both Operations and the internal Expense Shared Service (ESS) team. For Operations transformation, the position will be the primary finance representative for activities like Ops Strategy and projects, Strategic Cost Management, and any other strategic initiatives. For ESS transformation, this role will partner with the VP, Global IT, Operations & Marketing Finance and other peers to enable more automation, streamlined reporting and processes so the team can focus on value-add analysis with the business. This position will support the VP, Global IT, Operations & Marketing Finance as well as be a key financial advisor to the teams reporting directly into the GWAM and GA COO.

  Responsibilities:

  • Provide expense advisory services to the business through recurring monthly reviews, business case reviews, and other ad hoc analysis.

  • Support the Strategic Cost Management (SCM) program through consolidated reporting of results by segment, by leader, and by savings type. Question and challenge when results are not reasonable or are at risk.

  • Act as the key expense representative for global initiatives and partner with the initiative owners to ensure financial transparency of benefits and costs into the program. Leverage subject matter experts across the Expense Shared Service team where able.

  • Lead all aspects of the development of reporting which meets the needs of our customers. Provide valuable analysis along with clear and concise commentary on results for our customers.

  • Demonstrate a strong technical understanding of the accounting for expenses including company policies and sufficient business knowledge to be able to verify and analyze information under review.

  • Expand personal network and relationships within the business area supported and the finance teams and demonstrate you have brought to bear these expanded partnerships in delivering business results.

  • Drive continuous improvement in engagement throughout the organization. Drive finance participation and leadership in KPI reporting and analysis including unit cost analysis through partnership with Operations Strategy and the segment Expense Directors. Look for opportunities to centralize, automate, and streamline where possible.

  • Educate, both internally and externally, our colleagues on transforming results into the closed-loop business story rather than just a simple account variance analysis.

  • Partner with segment expense teams to find opportunities to transform reporting and analysis processes that enable more value-add work and better engagement across the team. Look for opportunities to Stop, Modify, or Keep processes along the way.

  • Use appropriate judgment in dealing with unexpected issues and requests, demonstrating an ability to prioritize work, and balance resource requirements to achieve solutions. When in question raise and make sure something is required before time is spent on it.

  • Play a key role as part of the Expense Management leadership team in the achievement of projects, the goals of process improvement and best practices in expense reporting.

  • Identify expense risk and opportunities and recommend and influence actions for functional business partners.

  • Cultivate an innovative environment by supporting creativity and high-performance teamwork.

  • Lead opportunities to collaborate across teams to innovate and drive continuous improvement initiatives.

  • Model and encourage collaborative team behaviours (Get it done together, Share your humanity)

  • Drive continuous improvement in engagement throughout the organization.

  What we are looking for:

  • Accounting designation (MBA, CPA) with 10+ years of relevant experience in progressive accounting roles.

  • University degree in business, finance or equivalent.

  • Strong interpersonal skills with the ability to collaborate, negotiate and influence effectively.

  • Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving and analytical skills.

  • Results oriented, able to manage expectations, work under tight deadlines and manage competing priorities.

  • Excellent customer focus and commitment to quality.

  • Strong business acumen with ability to communicate complex concepts and results in a clear, concise, easy to understand manner (written and verbal).

  • Solid analytical and technical capability - ability to assimilate/summarize a large amount of information from multiple sources and present in a valuable form for senior management.

  • Proficiency with Microsoft 365 tools and ability to learn new applications quickly.

  • Smartview, Lawson, Anaplan knowledge (or other complex GL package) would be an asset.

  What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

  
  Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.

  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
    We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
    We build a business that benefits all partners and has a positive social and environmental impact.

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Toronto, Ontario

  Salary range is expected to be between

  $100,500.00 CAD - $180,900.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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