• Job Description

  Req#: REQ314430

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  The Director of Facilities Management (FM) leads the overall service delivery of facilities services of the North American portfolio across ~9M square feet ensuring service excellence across all workplace, hard/soft services, and critical environments. Key accountabilities include leading and developing a very large and geographically dispersed team, client relationship management across various stakeholders, quality in service delivery and constant service evolution. As a key member of the account leadership team, the Director of Facilities requires excellent communication abilities, business acumen, and a deep understanding of dynamic contracts and facilities outsourcing as this role supports account and client initiatives that drive efficiencies and process improvements.
  Excellence in service delivery will be achieved by effective teamwork across the account, leadership of the FM organization, and understanding all portfolio activity with a focus on operations, service contracts, and financial management.

  Service Delivery:

  • Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.
  • Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
  • Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.
  • Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.
  • Ensure all account level KPI/SLA targets are achieved.
  • Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.
  • Leverages the JLL IFM/Engineering platform through regional IFM networks, JLL’s innovation and best practice sharing program to provide improved IFM services aligned with the account plan, goals, and objectives.
  • Advocates diversity and inclusion in the workplace.
  • Complies with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

  Client Relationships:

  • Provides superior client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance and team safety performance.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.

  Financial Management:

  • Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance
  • Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.
  • Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.
  • Complies with client specific and JLL accounting/contracting practices, policies and procedures.

  Leadership/Team Management:

  • Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.
  • Provide excellent onboarding, training, and team building.
  • Actively support an environment of teamwork, co-operation, performance excellence and personal success
  • Participate in performance management and personal development planning for members of the team.
  • Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

  Education and Experience:

  • BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.
  • 10+ years of facilities experience in corporate, third party service provider or consulting.
  • Proven record of success managing corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)
  • Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.
  • Superior client and customer relationship management skills.
  • Strategic thinker with strong implementation and change management understanding.
  • Understanding of commercial leases, contract documents and routine accounting methods.
  • Familiarity with and understanding of building systems.
  • Ability to multitask and work without direct supervision.
  • Proficient in MS Office and CMMS system.
  • Strong organizational skills and collaborative management style needed.
  • Superior financial skills and budgeting/forecasting experience is a requirement.
  • Excellent communication, interpersonal and supervisory skills.

  nt.

  Location:

  On-site –Austin, TX, Round Rock, TX

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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