JOB SUMMARY:

Ensure the smooth food and beverage operations of Giada, Interlude, Eatwell, Bound, Mini Bar, Attractions, and Casino Beverage. Establish, train, coordinate, and monitor service standards of food and beverage operating departments to ensure strict adherence to Standard Operating Procedures and Service Standards. Recommend and implement services and procedural changes. Monitor and control expenses within approved budget constraints.

ESSENTIAL JOB FUNCTIONS:

• Lead organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Ensures that all hiring practices, employee disciplinary actions, and expectations of employees are in accordance with the Collective Bargaining Agreement.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Works with support departments to maintain employee and operational expense records for all Food & Beverage areas.
• Interact with customers as much as possible (restaurant visits).
• Assist the Chefs develop and adjust menu selections.
• Conduct tasting sessions for proposed menu additions and special request items as needed.
• Develops financial and business operating plans and capital expenditure plans that are consistent with the overall strategic positioning of the property.
• Responsible to contribute ideas, which grow the existing business.
• Identifies new business opportunities that can increase occupancy, revenue, public awareness, service etc.
• Assure, and is accountable for the profitability of those operations under their direct control.
• Anticipates and reacts to changes in planning assumptions and alters plans as necessary.
• Formally present operating plans and updates to those plans, which provides appropriate explanations and solutions to variances.
• Prepares various cost and revenue reports, reads and analyzes reports, and recommends actions to be taken.
• Review food and beverage operations to determine proper strategies with regards to: pricing, quality, marketing, price/value perceptions, customer satisfaction and employee training and development.
• Assists with the development of quality control procedures and ensures procedures are followed.
• Ensures that food and beverage operations supports casino marketing efforts by providing outstanding service to VIP guests.
• Monitors direct report performance standards and holds managers accountable for performance.
• Delegates assignments to the most appropriate person by analyzing the requirements of the task and relating those to the capabilities of employees in order to accomplish tasks on time and within budget.
• Meets individually with employees to discuss career goals, identifies skills needed to achieve goals, and develops action plans to satisfy both.
• Assists employees through the development process by following up on a regular basis and holding employees accountable to plan.
• Cross-trains employees and prepares employees for the next career opportunity. Implements company policies and procedures within prescribed guidelines.
• Follows up and maintains food and beverage labor cost control methods and procedures, keeping in line with budgetary guidelines.
• Meets the attendance guidelines and adheres to regulatory, departmental, and company policies.
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Must be able to foster an environment where team members feel appreciated and supported and a fun place to work.
• Must be able to reduce controllable turnover, year over year, consistently producing better results.

QUALIFICATIONS:

• Bachelor’s Degree in Hospitality Operations or related field required; Master’s Degree preferred, or applicable experience.
• Minimum of 8 year’s experience in Food and Beverage operations. Diverse business experience and a minimum of 4 years in a management position with significant administrative responsibilities.
• Must have excellent guest service skills; be people-oriented and tactful when resolving problems with difficult guests. Must resolve differences so both the guests and the casino feel they have been taken care of properly.
• Ability to monitor service levels, working directly with team members at all levels to communicate suggestions for improvement, making sure these areas are properly addressed.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company, and department policies and procedures.
• Literate and fluent in English.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Able to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium.
Able to stand and walk for the duration of a shift. Able to work in hot/cold/wet conditions. Able to reach for specific objects at short distances in working areas.
Sufficient manual dexterity of hand to utilize a computer keyboard and calculator.

DIRECTLY SUPERVISES : Beverage assistant managers, Giada AGM, Giada assistant manager

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).