California Jobs
Director of Guest Services (Food and Beverage) - Hornblower - Newport Beach/Marina del Rey
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Job Description
- Req#: 32572497002
The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the- house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability. Essential Duties & Responsibilities: Food and Beverage Operations Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: Directs the efforts of the Food & Beverage team Rides cruises to observe & coach FOH Managers & BOH Managers on effective cruise management skills Identifies skills training needs for all Food & Beverage management team members Works with each Food & Beverage management team member regularly to evaluate performance/skills and provides necessary coaching Establishes depa...Guest Service, Director, Guest, Beverage, Marina, FoodAbout the company
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