• Job Description

  Req#: 5001056112406

  Job Description

  Remington Hospitality is in search of a fantastic Director of Hotel Technology, reporting to the Chief Technology Officer, who is responsible for supporting and managing operational technology systems across our hotels. We are seeking a dynamic leader who can collaborate with various internal and external teams to foster an environment of ongoing success. The ideal candidate will be results-driven and focused on achieving key performance goals.

  Job Duties:

  • Understand the unique aspects of hotel systems and infrastructure, including how disparate systems share information, connect, and fail.
  • Knowledge of standard hotel systems, such as PMS, POS, CRS, PBX, Wi-Fi, Key Lock Systems, etc., is essential.
  • Comprehensive understanding of typical hotel networking and integration setups.

  • Work with the IT team to deploy new solutions and ensure hotels are prepared for new brand standards.
  • Provide training, feedback, and follow-up at appropriate milestones, and listen to post-deployment feedback to identify areas for improvement and lessons learned.
  • Manage multiple short-term and long-term projects, including Hotel Brand Compliance (PIP), Renovation, New Construction, Infrastructure Deployment, Systems, Upgrades/Updates/Replacement, Hardware Refresh, Payment Systems Migration, PBX Replacement/Migration
  • Utilize project management tools such as Smartsheet or Planner to set thresholds milestones, allocate resources, manage change orders, and communicate progress to stakeholders.
  • Establish and strengthen relationships with external hotel technology solution providers.
  • Review Service Level Agreements (SLAs) and contracts.
  • Manage outsourced projects.
  • Review security alerts and reporting.
  • Meet regularly with partners to review KPIs and plan future projects and budgets.
  • Oversee proposal processes to evaluate potential technology solutions negotiate pricing, and services.
  • Participate in Vendor/Product Advisory meetings and boards.
  • Manage third-party IT Managed Service Providers (MSPs) to ensure consistent support service levels throughout the portfolio.
  • Create and maintain Property IT MSP standards of procedure.
  • Conduct weekly management communications with MSP.
  • Serve as the property escalation point for service-level issues with MSP.

  Location

  Remington Hotels LLC-RHC

  Location Description

  Remington is a dynamic, growing, independent hotel management company with over 40 years of experience in the hospitality business. Providing top quality service in the areas of property management and condominium hotel management, Remington's track record of success demonstrates a unique understanding of the hotel business in all phases of the economic cycle. Our culture across these disciplines is centered on achieving results. At Remington, we believe that our people are the ultimate source of our competitive advantage.

  Requirements

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT management or a similar role, preferably in the hospitality industry.
  • Strong understanding of hotel technology systems, networking, and industry-specific software.
  • Knowledge of PMS, POS, CRS, PBX, Wi-Fi, and Key Lock Systems.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proficiency in relevant software and technology, including hotel management systems and Microsoft Office Suite.
  • Certified Information Systems Security Professional (CISSP) or equivalent designation is a plus.
  • Willingness to travel up to 20%

  Status

  Full-time

• About the company

  With more than four decades in the industry, Remington knows hospitality. We are a community of focused and passionate people. Led by accessible and authentic leadership, we are driven by a collaborative spirit. Our high performance culture, with clear goals and continual opportunities, offers a path to success. Come join us and succeed in our dynamic and purposeful culture. At Remington, your voice is welcomed, your work matters, and you are valued. You may join us for the job, but you'll stay for the career.

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