• Job Description

  Req#: 97986

  Overview

  Chicago Hotel

  Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

  Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

  Job Description

  To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place. To support a positive work environment for all associates.

  Responsibilities

  • Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
  • Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintainance CARE program throughout the hotel.
  • Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
  • Effectively coach and counsel associates and managers as needed and complete performance evaluations.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Close coordination and communication with other internal departments.
  • Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
  • Oversees staff scheduling, Kronos and payroll cost controls.
  • Maintains Housekeeping turnover to an acceptable level.
  • Directly control the issuance and retrieval of associate uniforms.
  • Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
  • Directly control the key control program for all Housekeeping associates.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Inspect and tour all public areas several times daily.
  • Inspect all VIP rooms daily.
  • Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
  • Develop master cleaning schedules and administer accordingly.
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
  • Champions the Omni culture.
  • Performs other duties as assigned.

  Qualifications

  • Minimum 3 years of Housekeeping managerial experience in hospitality preferred.
  • Previous experience in luxury hotel environment strongly preferred.
  • 2 years of Director-level housekeeeping leadership experience preferred.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must have the ability to lead, motivate and develop others.
  • Financial management skills; with previous experience scheduling and managing payroll.

    Physical Requirements:

    • Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
    • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
    • May work both indoors and outdoors.

  Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

  End of Job Description

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• About the company

  Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide.

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