• Job Description

  Req#: R41378

  Hotel:

  Hot Springs Embassy Suites

  400 Convention Boulevard

  Hot Springs, AR 71901

  Director of Housekeeping

  Full time

  Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

  What’s in it for you?

  The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning – 40% of our management hires are internal promotions!
  • Invest in Your Future – 401(k) plan with company match.
  • Comprehensive Health Coverage – Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

  __________________________________________________

  Join our team at the Hot Springs Embassy Suites as we seek a detail-oriented and inspiring Director of Housekeeping to oversee our housekeeping department. Our property features 246 suites and 8,000 sq. ft. of flexible meeting space. Located in the charming city of Hot Springs, Arkansas—famous for its natural thermal springs, historic bathhouses, and rich cultural heritage—our hotel offers a unique opportunity to deliver exceptional hospitality in a one-of-a-kind setting.

  As Director of Housekeeping, you will play a key role in ensuring a flawless guest experience through the highest standards of cleanliness, efficiency, and service. We are looking for a leader with a passion for quality, a commitment to team development, and a drive to uphold brand and Atrium standards across all touchpoints.

  If you’re ready to elevate cleanliness, inspire your team, and create welcoming spaces that guests remember, we invite you to be part of our dynamic and dedicated team at Hot Springs Embassy Suites.

  Salary Range: $50,000- $55,000

  Bonus Eligible

  The Director, Housekeeping I will be tasked with the following duties, responsibilities, and assignments:

  • Ensur e financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;

  • Creat e a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise;

  • T raining and educating Associates regarding brand standards and Cleanliness Assured;

  • Manag e the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action , supporting performance management, and implementing discipline;

  • Provide services to guests in an efficient and timely manner by coordinating with other departments and peers;

  • Recommend changes that could improve service and increase operational efficiency ;

  • Perform and/ or assist with cleaning duties as necessary ;

  • Maintain records and daily reports of operations ;

  • Maintain an accurate record of lost and found items;

  • P ractic e hotel emergency procedures to include fire, life, and safety ;

  • Monitor property condition, cleanliness, and quality of product and service throughout hotel ;

  • Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions ;

  • Support other departments as needed based on business demands ; and

  • Any and all other work as required to complete the primary purpose of the position.

  Required Prior Experience:

  3+ years of experience in Hotel Management

  Preferred Prior Experience:

  Experience in Housekeeping Management

  Required Technology:

  Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

  Experience with hotel information systems

  Required Physical:

  Able to lift a minimum of 50lbs occasionally

  Able to stand and/or walk for duration of scheduled shift

  Required Other:

  Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events

  Excellent verbal and written communication skills

  Preferred Other:

  Bi-Lingual

  _____________________________________________

  Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

  Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

  Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

• About the company

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