• Job Description

  Req#: 5246271

  Primary Purpose:

  The Director of IT Operations provides strategic leadership and oversight for the planning,

  implementation, and maintenance of technology infrastructure and support services across the district.

  This position ensures the reliability, security, and performance of district-wide IT operations including

  networking, systems administration, information systems, desktop services, and audio-visual support.

  The Director collaborates with district leadership to support instructional and operational goals through

  robust, innovative, and secure technology services.

  Qualifications:

  Education / Certification:

  Bachelor’s degree required. Computer Science, Information Technology, or related field preferred.

  Relevant certifications preferred (e.g., CompTIA Network+, CCNA/CCNP, Microsoft,)

  Special Knowledge/Skills:

  Strong understanding of enterprise-level network architecture, cybersecurity practices, server

  infrastructure, and data center management.

  Proficiency in managing Microsoft Active Directory, VMware, backup systems, and cloud services

  (Azure, Google Workspace, etc.).

  Experience with SIS platforms, asset management systems, and ticketing systems.

  Excellent leadership, project management, and organizational skills.

  Effective interpersonal and communication abilities with both technical and non-technical

  audiences.

  Strong knowledge of K-12 educational technology practices and compliance requirements (FERPA,

  CIPA, E-rate, etc.).

  Experience/Other Requirements:

  Minimum of 2 years of IT leadership experience, preferably in a public school district or similar environment preferred.

  Experience supervising multi-disciplinary technical teams.

  Demonstrated experience in managing large-scale infrastructure projects and support operations.

  Supervisory Responsibilities:

  Direct supervision of:

  Network Team

  Systems Administrator

  Information Systems Manager

  Desktop/AV Coordinator and Team

  Evaluate performance, support growth, and build capacity within the IT operations team.

  Promote a culture of accountability, service excellence, and innovation.

  Major Responsibilities and Duties:

  Leadership and Strategy

  1. Support the CTO in developing and implementing the district’s technology operational vision

  and strategic plan.

  1. Lead and coordinate IT operational teams to ensure high availability, security, and reliability of

  technology systems and infrastructure.

  1. Participate in technology budgeting and forecasting for operational services, assets, and

  projects.

  Infrastructure and Systems Oversight

  1. Ensure efficient, secure operation of district networks, servers, telecommunications, and

  wireless infrastructure.

  1. Oversee implementation and maintenance of disaster recovery and business continuity systems.
  2. Manage vendor relationships and service agreements related to IT infrastructure and support.

  Support Services and Operations

  1. Oversee the helpdesk, desktop support, and audiovisual support teams to ensure responsive,

  customer-focused technical support.

  1. Coordinate scheduling, resource allocation, and documentation practices to streamline support

  services.

  1. Establish and monitor key performance indicators (KPIs) for system uptime, ticket resolution,

  and service quality.

  Compliance and Security

  1. Collaborate with the CTO on the development and enforcement of cybersecurity policies and

  best practices.

  1. Maintain compliance with federal and state technology regulations and audit requirements.
  2. Assist in incident response planning, reporting, and resolution.

  Collaboration and Communication

  1. Serve as a liaison between IT and district departments to ensure alignment of technology

  services with organizational needs.

  1. Facilitate professional development and training for IT staff to promote continuous

  improvement.

  1. Communicate technical plans and issues effectively to district stakeholders.

  Working Conditions:

  Mental Demands/Physical Demands/Environmental Factors:

  Tools/Equipment Used: Standard office equipment including personal computer and peripherals

  Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

  Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching

  Lifting: Occasional light lifting and carrying (less than 15 pounds)

  Environment: May work prolonged or irregular hours; occasional districtwide travel

  Mental Demands: Work with frequent interruptions; maintain emotional control under stress

  Occasional districtwide and statewide travel; frequent prolonged and irregular hours.

  The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

• About the company

  New Braunfels High School is a public high school in New Braunfels, Texas that was established in 1845.

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