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Job Description
- Req#: 25-02552
- We are seeking a highly skilled Director of IT Services to lead and oversee our comprehensive IT Services operations.
- This role will be responsible for managing various facets of IT Services including helpdesk support, audiovisual systems, print services, new hire setups, remote access solutions, and project management within the IT Department.
- The ideal candidate will bring a strategic vision for IT Services Delivery coupled with strong leadership abilities to drive efficiency, innovation, and exceptional service quality.
- Strategic Leadership: Develop and implement strategic initiatives for IT Services aligned with business objectives. Provide leadership and guidance to the IT Services team.
- Service Management: Oversee the day-to-day operations of IT Services including helpdesk support, audio/visual systems management, print services, and remote access solutions.
- Program Management: Direct IT projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with organizational goals.
- Team Management: Build and lead a high-performing team of IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
- Vendor Management: Manage relationships with IT Services vendors and third-party providers to ensure service levels meet expectations and contractual obligations.
- Policy and Procedure Development: Establish and enforce IT Services policies, procedures, and standards to ensure operational efficiency and compliance with regulatory requirements.
- Budget Oversight: Develop and manage the IT Services budget, tracking expenditures, optimizing costs, and forecasting future needs.
- Security and Compliance: Collaborate with the security team to ensure IT Services comply with security policies, regulations, and best practices.
- New Technology Evaluation: Stay abreast of emerging technologies and trends in IT Services; evaluate and recommend new technologies to enhance service delivery.
- Bachelor's degree in Information Technology, Computer Science, or a related field; or
- Proven experience in a senior IT management role overseeing IT Services such as helpdesk, audiovisual, print services, etc.
- Solid understanding of project management methodologies and experience managing complex IT projects.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills; ability to collaborate effectively across departments and with senior leadership.
- Experience in budget management and vendor relationship management.
- Industry certifications (e.g., ITIL, PMP) are a plus.
Job Title: Director of IT Services
Work Location: Plano, TX
Education/Experience Required: Proven experience in a senior IT management role overseeing IT Services such as helpdesk, audiovisual, print services, etc.
Job Description:
Paladin Consulting is an EEOC employer.About the company
We work with both fortune 500 corporations down to small businesses to help fill specialist temporary skills gaps, primarily in IT and Engineering.
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