DIRECTOR OF LUXURY SALES

At Hamilton Princess & Beach Club, our approach to Talent & Culture begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Sales & Marketing team your passion, strong leadership skills and engaging interpersonal skills will ensure efficient and effective operation of the Department.

This position will form a part of Sales Team based in the US and will report to the Director of Sales.

Summary of Responsibilities:

The Director of Luxury Sales is responsible for developing and maintaining relationships with travel advisors, agency owners, consortia program managers and influencers as well as overseeing the Wholesale/FIT accounts and Business Travel accounts. DOLS will assist in defining and managing the strategic direction and tactical implementation of leisure & corporate room sales. Travel and client entertainment will be required.

Responsibilities:

• Support Leisure Sales Leader as well as develop and maintain relationships with travel advisors, agency owners, and consortia program managers and influencers.
• Identify opportunities to grow business and expand market share or RevPAR Index growth.
• Must be able to give presentations to large groups in-person and virtually and support the rest of the team when needed.
• Must be willing to travel. Attend any sales activities as instructed by DOS, industry networking events, tradeshows, corporate events, and sales calls.
• Must have strong organizational skills to plan and support Leaders in sales missions, client events, and FAM trips
• Must have understanding of reporting to track/monitor goals against all transient and leisure production as well as corporate.
• Make outbound solicitation calls and track sales activities for the team.
• Work with other departments to ensure hosted clients and industry guests receive exceptional experiences.
• Must have current knowledge of competitive set and product/destination knowledge of surrounding area and activities, and destinations.

Additional Duties & Responsibilities:

• Manage the teams' various databases for BT accounts, leisure/consortia, and wholesale/FIT.
• Attend meetings as the Director of the Director of Luxury Sales department.
• Develop both short and long terms goals relating to interpersonal development and departmental improvement.
• Train, coach, and develop Leaders on the Transient team.
• Collaborate with Revenue Team for strategic promotions and account management.
• Receive and handle guest complaints and ensure corrective action is taken.
• Keep current with all communication and departmental changes.
• Maintain a neat, clean, and safe work environment.

Qualifications:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Write professionally with correct grammar and punctuation to correspond with clients and colleagues.
• Be fair to all team members.
• Read, interpret, and create business records and statistical reports.
• Understand the government regulations covering business operation.
• Make business decisions based on production reports and similar facts.
• Plan and organize the work of fellow leaders on the team.
• Experience in strategic account management methods, as well as advanced business planning acumen.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understanding of budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the hotel.
• Excellent written and verbal communication skills

Experience, Education, & Licensure:

• College graduate or equivalent industry experience.
• Minimum 5 years’ experience as a manager within a Sales & Marketing department, preferably a four-diamond property at minimum
• Must be professional in appearance.
• Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint. Experience with Opera PMS and Agency360 is required.