• Job Description

  Req#: 501627

  Position Overview

  Reporting to the Director of Annual Membership Programs & Operations, the Director of Membership is charged with overseeing the Museum’s robust membership program and growing it to achieve annual revenue, household count, attendance, engagement, loyalty, and diversity goals for the Membership Program. This includes managing the staff and operations of the department; working with colleagues across the Museum to leverage audience-related data to drive decision making; and managing programs and activities related to Membership, including the acquisition of new members, as well as retaining, stewarding, and upgrading existing members.

  Essential Functions

  • Achieve annual revenue, household count, and attendance goals for the Membership Program.
  • Manage the Membership staff, including hiring, goal-setting, and performance reviews.
  • Develop and implement effective ways to acquire new members, renew lapsed members, and upgrade current members using a host of direct marketing strategies, onsite sales, and other promotions.
  • Ensure that communications to the Membership constituency deliver timely and cost-effective information about exhibitions, programs and events, the collection, reasons to visit, promotions, and fundraising opportunities.
  • Collaborate with Annual Programs, Special Events, Communications, Member and Visitor Services, Public Programs, Learning and Community Engagement, and Curatorial departments to promote growth in overall visitation and revenue and coordinate programming, communications, standards of service, and promotion of the overall MFA brand to current and prospective members.

  Secondary Functions

  • In collaboration with the Director of Annual Membership Programs & Operations and with the support of the Development Manager, Operations and Analysis, develop annual and long-term revenue and cost projections for membership; monitor annual budgets and progress towards meeting predetermined goals.
  • Maintain and deliver a benefits package, updating as needed, that retains the MFA’s membership base and keeps this constituency loyal and involved in the Museum’s mission.
  • Work with Annual Programs staff to ensure a logical continuum of benefits for members and donors at all levels and identify prospects from within the membership base for other development programs.
  • Conduct performance benchmarking with peer organizations and best-in-class benchmarking across industries to identify practices that may be employed by the MFA.
  • Perform other duties as required or necessary.

  Qualification Requirements and Characteristics

  • Bachelor’s degree.
  • 7 to 10 years of related experience in a Museum setting or alumni-focused institution.
  • Demonstrated leadership skills with experience in hiring, training, managing, coaching, evaluating, mentoring and motivating staff. A savvy problem solver who tackles and resolves employee issues as necessary.
  • Demonstrated creativity and strategic thinking in sustaining a strong membership or customer loyalty program that attracts, stewards, and retains customers/members
  • Strong quantitative and analytical skills to both set and meet annual goals; to use metrics to methodically measure success and assess program needs in order to ensure a strong program; and to manage and monitor the Membership operating budget.
  • A commitment to support the Museum’s values of Inclusion, Diversity, Equity and Access (IDEA).
  • Demonstrated sensitivity in dealing with confidential matters.
  • Ability to multi-task and work under pressure without compromising high standards.
  • Excellent relationship management skills both inside and outside of the organization.
  • Excellent verbal, written, and presentation skills.
  • Collaborative work style.
  • Ability to work some weekends and evenings.

  
  

  Salary Range:

  Full-Time Salary, 35 hours per week

  Starting salary: $110,000 - $120,000

  The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.

• About the company

  The Museum of Fine Arts in Boston, Massachusetts, is the 14th-largest art museum in the world, measured by public gallery area.

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