ROLE SUMMARY

T he Director of Operations Excellence will lead CPY’s strategic efforts in key areas of operations, including yoga, communications, process, and new studio openings. You will design, develop, document, and communicat e our operating standards , best practices , franchise standards, and company information to all team members . This role will engage cross-functionally with all department to ensure processes are optimally designed and communications are thoughtfully planned and implemented . The Director of Operations Excellence will also serve as an advisor to the COO and Senior Operations leaders , communicating feedback and qualitative data from the field, and will participate in operational strategic planning.

KEY RESULT AREAS

Define, Develop and Document Core Processes

• Oversee process documentation efforts: identifying cross-departmental impacts and optimizing processes for efficiency and efficacy
• Challenge the status quo and actively seek out opportunities to streamline process and clarify ownership and accountability
• Solicit input and feedback across the organization and franchise partners to identify and share best practices

Strategic Communication Planning & Execution

• Define and develop a strategic communications program that thoughtfully and consistently ensures every team member receives information appropriate to their job duties in a timely manner
• Balance and reinforce cascading and direct-to-team-member communications to ensure consistency of communications and reinforcement of messaging .
• Design and maintain a company intranet or portal that provides timely , relevant, secure, and mobile-accessible access to information based on job role
• Lead development and updates of the Operations Manual and Franchise Operations Manual and supporting tools and systems
• Manage communication s ystems for the field
• Collaborate with cross functional teams to ensure alignment of operations considerations and comms strategy
• Manage franchise communications program and support

New Studio Openings Process

• Oversee cross functional efforts and timeline to ensure studios open with excellence
• Collaborate with Real E state and Construction to ensure operations strategy and execution are considered in the development process
• Provide on ground support week of open through NSO Manager, lead that role and function

Yoga Operations

• Oversee yoga programming, including organization + operations of teacher training program
• Strategize initiatives that increase teacher recruitment, including structure for auditions and intensive programs
• Collaborate with field leaders and cross functional partners on process and content upgrades needed for yoga programming and teacher development.
• Lead the central team that delivers content, training, organization and administration to the field teams for success of all yoga operations

EDUCATION, SKILLS & QUALIFICATIONS

• A minimum of 6 years’ experience in an operations or communications role with a multi-unit concep t , franchise experience preferred
• Bachelor’s degree
• 6 + year’s experience in a senior multi-unit leadership role; both field-based and head office based leadership experience required
• Proven ability to identify initiatives that generate revenue and improve profitability
• C reative thinker and problem-solver, with ability to toggle between the big picture and the details
• Ability to build relationships with individuals with diverse personalities and styles and at different levels of seniorit y
• Ability to identify lead measures that move the needle and focus a team’s energy on driving lead measures
• Ability to develop and execute operations plans including developing budgets, goals, metrics, strategy, and tactics
• Ability to effectively lead internal and external meetings
• Thrives in a fast-paced environment and can prioritize while working under multiple deadlines
• E xcellent problem solving skills; ability to effectively collect, analyze, organize, distill and present information.
• Excellent negotiation skills, able to build consensus and find creative solutions
• Excellent written and oral communication skills
• Must model and coach CorePower Yoga leadership values: Attitude of Gratitude and Optimism, Team Player, Deliver Results and Live our Mission

BENEFITS AND PERKS

• Company offered Medical, Dental Vision plans
• Life insurance
• Disability insurance
• Employee assistance program
• 401(k)
• Generous paid time off policies
• Complimentary all-access membership to CPY, plus one additional person
• Discount on teacher training and lifestyle programming
• In studio and online retail discounts (40% off major athleisure brands)
• Hybrid office environment (in office Tuesday and Wednesdays)
• Four weeks work from anywhere
• Free parking
• Dog-friendly office

COMPENSATION

• Annual salary $ 115 , 000 - 130,000 based on experience
• Up to 20% bonus potential