• Job Description

  Req#: HOT0BJUX

  The iconic Waldorf Astoria is seeking a Director of Outlets to help lead the team at the award-winning Las Vegas property!

  Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 5 food and beverage outlets and 12,000 square feet of meeting space.

  The ideal candidate will be an excellent leader with a passion for providing world-class experiences and excellent communication and organization skills. At least two (2) years of prior food and beverage management experience in a luxury / upscale hotel environment is required. Prior experience managing a union staff is a plus.

  Want to learn more? Hotel Website, Facebook, Instagram

  ORGANIZATIONAL STRUCTURE:
  The Director of Outlets reports directly to the Director of Food and Beverage

  ROLE EXPECTATIONS:

  • Lead a collaborative and service-center team
  • Promote and nurture an environment of service excellence by developing guidelines, procedures and service expectations at each guest touch point.
  • Hire, train and inspire the team members for front of house, beverage and F&B support departments. Provide both formal and informal feedback to team members.
  • Ensures service quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, as well as in house co workers
  • Regularly obtains feedback from clients and guests to improve operations
  • Supports and communicates Company initiatives
  • Executes all menus, promotions and programs as outlined by the Director of Food and Beverage in accordance with Hilton standards
  • Work closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promote and develop a team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service through formal and informal feedback and recognition
  • Executes required daily reporting in a timely manner
  • Ensures that all security, safety and sanitation standards are achieved
  • Achieves daily sales and assigned cost goals
  • Achieves assigned budget goals
  • Perform other reasonable duties and responsibilities as assigned

  The iconic Waldorf Astoria is seeking a Director of Outlets to help lead the team at the award-winning Las Vegas property!

  Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 5 food and beverage outlets and 12,000 square feet of meeting space.

  The ideal candidate will be an excellent leader with a passion for providing world-class experiences and excellent communication and organization skills. At least two (2) years of prior food and beverage management experience in a luxury / upscale hotel environment is required. Prior experience managing a union staff is a plus.

  Want to learn more? Hotel Website, Facebook, Instagram

  ORGANIZATIONAL STRUCTURE:
  The Director of Outlets reports directly to the Director of Food and Beverage

  ROLE EXPECTATIONS:

  • Lead a collaborative and service-center team
  • Promote and nurture an environment of service excellence by developing guidelines, procedures and service expectations at each guest touch point.
  • Hire, train and inspire the team members for front of house, beverage and F&B support departments. Provide both formal and informal feedback to team members.
  • Ensures service quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, as well as in house co workers
  • Regularly obtains feedback from clients and guests to improve operations
  • Supports and communicates Company initiatives
  • Executes all menus, promotions and programs as outlined by the Director of Food and Beverage in accordance with Hilton standards
  • Work closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promote and develop a team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service through formal and informal feedback and recognition
  • Executes required daily reporting in a timely manner
  • Ensures that all security, safety and sanitation standards are achieved
  • Achieves daily sales and assigned cost goals
  • Achieves assigned budget goals
  • Perform other reasonable duties and responsibilities as assigned

  The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Medical Insurance Coverage – for you and your family
  • Mental health resources including Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel program: 100 nights of discounted travel
  • Parental leave to support new parents
  • 401K plan and company match to help save for your retirement
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
  • Career growth and development
  • Recognition and rewards programs

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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