• Job Description

  Req#: REQ10291594

  We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

  We offer excellent benefits including:

  • Salary Range: $185K -to 200K

  • Medical, dental, & vision

  • 401K Retirement plan with matching

  • New Parental Leave

  • Paid holidays, vacation, and sick pay

  • Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

  Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

  Main Scope of duties

  The Director of Residences drives all leadership and management for all aspects of the Residential and Center Associations operation responsibilities. This individual will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Residential Leadership, Asset Management, Property Management, Financial/Legal Management, HOA Management, Stakeholder Relationships & Communication, Service & Lifestyle, and People Management.

  Monitor the development and implementation of Residential brand strategies and support the team in delivering flawless execution of services. The Director of Residences will own the development and implementation of property-wide initiatives, deliver products and services that create owner engagement while remaining in-line with the entity governing agreements and budgets. Acts as the liaison between the Developer, Four Seasons and the Homeowners. Fosters positive relationships between all stakeholders, including Homeowners, Residential Boards, Developer, Sales Team, Employees, Community and Vendors

  MAIN DUTIES AND RESPONSIBILITIES

  Residential Leadership

  EVOLVE Behaviors

  • Leaders exhibit EVOLVE leadership behaviors with all stakeholders, including all property personnel.

  • Lead property Executive Team of functional leads including Residential Services, Finance, Security, and Engineering.

  • Advocate for Homeowners, liaison between Board of Directors, Homeowners, Developer, Real Estate professionals and Four Seasons

  • Leadership continuously seeks ways to ensure the operation is working together to address service and product concerns.

  • Conduct oneself in an ethical and exemplary manner that encourages like manner and conduct.

  • Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision and observing ethical business practices.

  • Leadership continuously seeks ways to address all stakeholder concerns with the intent to find a win – win solution for all.

  • Residential leadership is creating an environment that fosters a trusting and open work environment for all employees, with a focus on supporting development of all employees to reach their full potential

  Asset Management

  • Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies.

  • Prepare and execute capital expenditure/reserve study plan.

  • Actively participate in all appropriate committees to develop and implement initiatives such as energy conservation measures, safety & security protocols, recycling programs, etc.

  • Ensure the facilities are well maintained with respect to Housekeeping and Engineering.

  • Oversee preventive maintenance and deep cleaning programs.

  • Manage all purchasing, procurement and third-party contracts on behalf of the Center and Residential entries.

  Property Management

  • Oversite of all day-to-day operations of both Center and Residential operations.

  • Establish and execute an annual operations plan.

  • Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development.

  • Respond appropriately in the event of any emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety.

  • Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned.

  • Ensure the team is utilizing software/technology to its fullest potential & ensure brand compliance.

  • Tracking the use of Golden/Golden Home/Mobile Chat and any other programs with results shared with the team.

  • Manage purchasing, procurement, and third-party contracts on behalf of the residential entity.

  • Connect and network with local community leaders and neighboring property managers to collaborate on neighborhood matters

  • Ensure policies and procedures are in place, updated as nee

  Financial/Legal Management

  • Prepare a comprehensive annual operating financial plan, for all departments in the residential operation including residential services, repair & maintenance, utilities, long term capital, employee relations and others.

  • Prepare and present allocation methods, budget process and financial reports.

  • Ensure all Residential fees are invoiced /collected.

  • Lead residential budgeting process and annual meetings in accordance with local and project requirements

  • Implement improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs.

  • Ensure the books and minutes are maintained and updated as per the Property Documents.

  • Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.

  • Develop financial performance improvement ideas, policies and procedures and implement.

  • Prepare and execute capital expenditure plan/reserve study plan.

  • Educate Owners regarding their entitlements as it relates to their specific ownership and legal agreements in order to enhance their experience.

  • Understand and explain all legal agreements pertaining to the Residential operation entities.

  • Conduct meetings with Owners/Board of Directors/Committees with respect to By-Law requirements and other legal matters.

  HOA Management

  • Manage and conduct meetings with the Center and Residential Board of Directors, lead HOA budgeting and annual meetings.

  • Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi-laws, declaration, rules and regulations, etc.).

  • Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities.

  • Discuss and explain all rules and regulations for Private Residences and Center responsibilities to homeowners.

  • Educate owners regarding their entitlements as it relates to their specific ownership.

  Stakeholder Relationships & Communication

  • Represent the interests of the residents, residential operation and residential employees in a fair, impartial and equitable manner.

  • Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs.

  • Attend and participate in all relevant property, regional and global meetings and events on behalf of residential operations.

  • Educate property team on residential updates, priorities and programs.

  • Keep the Corporate Office and Regional Residential leader informed about the condition of the residences and all-important factors of the operation.

  • Review major activities and plans to ensure the residences receive the benefits of the RVP and Regional leads input and to ensure the residences are conforming to the most recent company views and policies.

  • Cooperate effectively with peers and associates sharing mutual interest, concerns, advice and specialized knowledge.

  • Convey clear instructions, guidance with proper intent to achieve a unity of purpose, establish working relationships that will attain a high level of effective executive and employee morale.

  • Represent the corporation and the residential operation to the public, industry and government in such a manner to enhance the reputation of the corporation, and to gain recognition for their competency and contribution.

  • Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community and residents.

  • Maintain a solid working relationship with the developer, real estate community and residential owners.

  • Always display a friendly, courteous and professional manner in dealing with owners, guests and other employees.

  Services & Lifestyle

  • Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level.

  • Develop and maintain solid working relationships with the developer and the residential owners/leases through friendly, courteous and professional demeanors.

  • Curate and execute unique lifestyle events and activities for the residents

  • Elite Services: provide homeowners all the benefits of being an Elite member which is to be included within the orientation process.

  • Personally meet and interact with owners, review and follow up on any owner service issues.

  • Create and deliver or facilitate a comprehensive menu of la carte services that is highly customized for the residents

  People Management

  • Represent the interests of the residents, and employees in a fair, impartial and equitable manner.

  • Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary.

  • Implement and develop training programs to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements.

  • Complete performance reviews for all personnel including management, according to established performance standards.

  • Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.

  • EVOLVE/DIB behaviors are integrated throughout the property.

  • Leadership team ensures a succession plan is in place for key positions; allowing growth and opportunities in residential operations.

  • Educate property team on residential updates, priorities and programs.

  • Work with the outsourced valet parking company to ensure Four Seasons standards are being met and ensure the parking areas remain in good repair, clean, and organized.

  • Work with the outsourced security company to ensure Four Seasons standards are being met.

  • Assist with any other reasonable requests to the benefit of employees and/or residents.

  • Attend and actively participate in Residential Leadership Conference.

  COMPETENCIES

  • Proven leadership skills in a residences / hospitality environment.

  • Strong interpersonal and relationship building skills to work with cross-functional teams negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives as appropriate.

  • Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings.

  • Strong reading comprehension and competency in legal language reading comprehension.

  • Strategic, analytical and have solid business acumen.

  • Promote a continuous learning environment that creates an atmosphere for professional development opportunities.

  • Apply an ethical and moral approach to influence the outcome of situations.

  • Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

  • Continuously seek to improve / develop the performance of others and con

  • Excellent Excel, Word, PowerPoint, Microsoft Outlook, and computer skills.

  EXPERIENCE REQUIREMENT

  Candidates must have strong residential operational background with strong emotional intelligence to enhance relations with all stakeholders. Ideal candidate will be a visionary leader that continuously seeks ways to enhance the resident experience and employee experience. Candidate must have 4+ years prior experience as a Director of Residences or equivalent experience 5-10 years of property management / residential operations and/or Hotel management.

  KEY RELATIONSHIPS:

  · Residences Owners/Leasees

  · Developer and Developer Sales Team

  · City of San Francisco (owner within the Center)

  · Center and Residential Association Board of Directors

  · Regional Vice President

  · Four Seasons Corporate Office

  · Third Party Professionals

  · Fellow colleagues

  To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at victoria.alonso@fourseasons.com.

  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law.

  We look forward to receiving your application!

  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

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