• Job Description

  Req#: 424945

  Job Details

  Job Location: Administrative Office - Lanham, MD

  Position Type: Full Time - 40 Plus Benefits

  Education Level: Bachelor's Degree Obtained

  Salary Range: $111000.00 - $115000.00 Salary/year

  Travel Percentage: Up to 50%

  Job Shift: Day

  Job Category: Behavioral and Mental Health Services

  Description

  COMPANY OVERVIEW

  Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

  Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

  Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. We strive to welcome, support, and retain skilled, compassionate individuals from a wide range of backgrounds, creating a workplace that offers engaging, meaningful, and rewarding opportunities for all.

  JOB SUMMARY

  The Director of Residential Behavioral Health Services is primarily responsible for the overall growth and profitability of Maryland’s residential services. Additionally, this position is integral in planning, organizing, developing, and assisting in the overall operation and quality improvement of Maryland’s residential services in accordance with current applicable federal, state and local standards, guidelines and regulations.

  RESPONSIBILITIES

  • Program and Services Implementation:

  • Implements programs that support the physical, mental, and social well-being of residents, adapting services to meet diverse needs.

  • Supervises and ensure the effective delivery of resident services and programs, including health and wellness initiatives, meal provision, housekeeping, and recreational and social activities.

  • Works cooperatively with stakeholders in various governing agencies and regulatory bodies in assigned areas to maximize and improve the effectiveness of service delivery.

  • Oversees and continually refine the regions, operational manual, risk management plan(s) and programs service in collaboration with the organization’s risk management.

  • Supports the Vice President in monitoring and communicating opportunities for new program development as well as the expansion of existing programs within the service area.

  • Assists with the implementation of new programs and the pursuit of growth initiatives.

  • Staff Management:

  • Recruits, train, and supervise staff, ensuring they provide high-quality care and support to residents.

  • Conducts performance evaluations and fosters a collaborative work environment.

  • Responds to alleged violations of rules, regulations, policies, procedures, ethics hotline and Code of Conduct by supporting and/or conducting investigative procedures in collaboration with other support units and program leadership as needed.

  • Fosters staff growth and development, ensuring that team members have opportunities for ongoing learning, professional advancement, and skill enhancement.

  • Policy and Compliance Administration:

  • Develops and implements policies and procedures that enhance the quality of life for residents, ensuring compliance with federal, state, and local regulations.

  • Manages the daily operations of the program’s compliance, quality assurance plan, and organization’s compliance directives/concerns with oversight agencies.

  • Budget and Financial Oversight:

  • Manages the budget for residential services, including forecasting, allocation of funds, and monitoring expenses to ensure financial sustainability.

  • Collaborates with the Organizational Excellence (OE) Support Unit to ensure that the key performance indicators (KPIs), evidenced base practices (EBPs), and other data collections are established/maintained and are aligned to funders and grants performance/reporting requirements.

  • Resident Relations:

  • Regularly meet with residents and their families to address needs and concerns, ensuring a high level of resident satisfaction.

  • Facilitate conflict resolution among residents and between residents and staff, employing mediation techniques to maintain a harmonious living environment.

  EFFECT ON END RESULT

  • Requirements with effective management and operations within budgets.

  • Positive and effective local and professional community relationships are developed and maintained, including with contractual and funding sources, regulatory agencies, professional associations and our neighbors.

  • Maintenance of existing business and program and services opportunities are developed and expanded as available in the service areas.

  OTHER DUTIES

  Please note that this job description is intended as a general overview and does not encompass every duty, responsibility, skill, or working condition required of the employee.

  Qualifications

  
  

  REQUIREMENTS

  • Minimum educational requirement is a Bachelors, Masters preferred

  • At least five (5) years of operations and supervisory experience in behavioral health and the Human Services field, such as Community Corrections, Veterans, Housing, Substance Abuse Services, and/or Homeless Services is required.

  • Culturally responsive with an ability to work with individuals from diverse backgrounds.

  • Ability to research, prepare, maintain and review reports and documents timely and accurately.

  • Grant management experience a plus.

  • Keen attention to detail and flexibility to work with different aspects of the organization;

  • Ability to multitask and meet deadlines;

  • Excellent written and verbal communication skills.

  • Skilled in the operation of relevant computer systems and simple office machines.

  • Must be well organized and detail oriented.

  • Must have and maintain a valid driver’s license and CPR certification.

  PHYSICAL REQUIREMENTS

  The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time.

  • Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.

• About the company

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